Healthcare Customer Service

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Contact and send emails to healthcare providers to invite them to participate.

• Schedule research calls based on the availability of the provider.

• Document outreach activities and maintain tracking systems.

• Provide an exceptional customer experience in all communications.

• Support team members on outreach and research projects.

• Engage in quality assurance discussions and team meetings.

⛳️ Requirements

• Minimum of 1 year of experience in customer service within the healthcare sector.

• Proficiency in English at a C1 level.

• Strong interpersonal skills and the ability to prioritize tasks effectively.

• Organized and efficient in daily outreach activities.

• Proficient in MS Outlook and Excel.

• Experience with Salesforce (preferred); knowledge of Calendly is a plus.

• Comfortable giving and receiving candid feedback.