Healthcare Concierge, Care Partner

This is a fully remote position, open to applicants in Panama.

📋 Description

• Manage a portfolio of Assisted Living communities located in California as the designated Primary or Secondary Care Partner.

• Oversee the outbound workflow, which includes callbacks, follow-ups, confirmations, and proactive outreach.

• Utilize AI tools to review and reconcile medication records.

• Identify and report drug interactions, dosage issues, and medication discrepancies to clinical teams.

• Ensure that facility census data is accurate and up-to-date across AllCare systems.

• Directly confirm provider schedules with facility contacts.

• Manage patient documentation, coordinate deliveries, and update cycles with pharmacy partners.

• Follow up on AI Concierge tasks, resolve outstanding issues, and engage in proactive outreach to facilities and families.

• Collaborate with Routing, Clinic, and Launch Lead teams to guarantee timely assignment and closure of requests.

• Appropriately escalate issues to the Lead or Director.

• Act as the primary relationship manager for facilities, residents, and families supported by AllCare.ai's AI-driven healthcare delivery platform.

⛳️ Requirements

• Bachelor’s degree or technical degree in a healthcare-related discipline, such as Nursing, Pharmacy, Medical Technology, Health Sciences, Healthcare Administration, or a similar clinical field.

• A minimum of 2 years of experience in healthcare, patient services, clinical operations, pharmacy, healthcare administration, medical customer service, or US-facing healthcare/BPO.

• Recent graduates in a healthcare-related field with strong English communication skills and a customer-first approach will be considered.

• Proficient in written and spoken English; a neutral accent is preferred, with clarity and warmth being essential.

• Must be based in Panama with valid work authorization.

• Availability for the US holiday calendar and US Pacific week is required.

• Familiarity with CRM, task management, communication platforms, and AI-assisted workflows.

• Detail-oriented, process-driven, and able to maintain composure under pressure.

• Reliable home internet connection, quiet workspace, and a dedicated laptop setup suitable for remote voice work.

• Preferred: Previous experience with US clients, knowledge of US pharmacy workflows, US drug brand names, and basics of US insurance.

• Preferred: Experience in a Primary/Secondary account coverage model or named-account service model.

🏝️ Benefits

• Base salary: $800-$1000 USD/month.

• Monthly performance bonus linked to SLA adherence, customer satisfaction, and task resolution metrics.

• US holiday calendar—time off aligns with facility closures (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).

• Paid time off.

• Remote work arrangement.

• 11AM–7PM EST shift.