Healthcare Business Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research and address inquiries related to the Affordable Care Act (ACA)

• Analyze inquiries to formulate appropriate responses

• Perform in-depth research on complex policy and programmatic requirements

• Compose written responses in clear, accessible language

• Maintain documentation for each case to outline research conducted and the corresponding inquiry response

• Utilize the inquiry response system and database to find relevant data points

• Recognize areas for enhancement and apply constructive feedback

• Detect inquiry trends and suggest new language or revise existing content in the inquiry response knowledgebase

• Manage case triage, assess escalation needs, and document outcomes

• Propose process enhancements aimed at boosting productivity and efficiency

• Collaborate with cross-functional teams to document inquiry responses in light of regulatory changes

• Evaluate team members’ inquiry responses for quality and precision

• Engage in client meetings and take detailed notes

⛳️ Requirements

• Bachelor’s degree with 5+ years of pertinent full-time experience in research, analysis, writing, and/or customer service

• 2+ years of experience in managing written and verbal inquiries concerning health care, the ACA, and/or related matters

• Advanced skills in researching intricate policy and/or programmatic requirements

• Strong writing and verbal communication skills for customer service

• Experience in using plain language to create written responses

• Proficiency with Microsoft Office Suite (including Word, Excel, PowerPoint, and Outlook)

• Relevant experience in triaging, routing, and resolving inquiries

• The candidate must be eligible for Public Trust clearance

• The candidate must have resided in the United States for at least three (3) out of the last five (5) years.

🏝️ Benefits

• 401K with company matching

• Opportunities for professional development, including paid education and certifications

• Flexible work weeks wherever feasible

• A variety of paid time off options, including vacation, sick leave, personal time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave

• Short and long-term disability benefits

• Life insurance, accidental death and dismemberment insurance, personal accident insurance, critical illness insurance, and business travel accident insurance