Health Navigator, Monitoring

This is a fully remote position, open to applicants in United States.

📋 Description

• Actively engaging with clients and team members to cultivate and maintain positive, productive working relationships.

• Monitoring device readings and reaching out to clients to assess if they need additional support or intervention.

• Managing incoming calls and overseeing all alarm signal activities.

• Placing outbound calls to connect with customers, emergency contacts, and Police/Fire/EMS in relation to alarm events.

• Adhering to standard operating procedures.

• Verifying demographic information and other pertinent data, entering patient details into the appropriate systems.

• Responding to routine inquiries and communicating information and messages to relevant health professionals, agencies, departments, and other necessary individuals or groups.

• Ensuring access to and safeguarding sensitive materials.

• Clarifying product or service details and addressing customer inquiries.

• Keeping precise records of contacts, accounts, and orders.

• Diagnosing device issues and reporting malfunctions to guarantee that units receive the required maintenance.

⛳️ Requirements

• A High School Diploma is mandatory.

• A minimum of two (2) years of relevant professional or healthcare medical experience is required.

• Certification as an LPN/CNA/Medical Assistant is preferred.

• Experience in a Call Center environment is preferred.

• An equivalent combination of education and/or experience may be considered.

• Strong analytical and problem-solving abilities are essential.

• A dynamic work pace paired with a positive demeanor is necessary.

• Self-driven with the capability to work both independently and collaboratively within teams.

• Proficient in Microsoft Teams, Word, Excel, and Outlook.

• Exceptional oral and written communication skills are required.

• Capable of managing multiple tasks simultaneously.

🏝️ Benefits

• Medical, Dental, and Vision insurance

• Employer Paid Basic Life Insurance and AD&D

• Voluntary Life Insurance (Employee/Spouse/Child)

• Health Care and Dependent Care Flexible Spending Accounts

• Pre-Tax and Post-Tax Commuter and Parking Benefits

• 401(k) Retirement Savings Plan with Company Match

• Paid Time Off

• Paid Parental Leave

• Short-Term and Long-Term Disability

• Tuition Reimbursement

• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)