Health Navigator, Monitoring

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Interacting daily with clients and colleagues to cultivate and maintain positive and productive working relationships.

• Monitoring device metrics and reaching out to clients to assess whether they need additional intervention or assistance.

• Handling inbound calls, managing all incoming alarm signal activities, and taking appropriate actions accordingly.

• Initiating outbound calls to connect with customers, emergency contacts, and Police/Fire/EMS regarding alarm-related activities.

• Adhering to standard operating procedures.

• Verifying demographic and related data, and entering patient information into the appropriate systems.

• Responding to routine inquiries and communicating information and messages to relevant health professionals, agencies, departments, and other parties requiring notification.

• Ensuring access to and the security of sensitive materials.

• Describing products or services and addressing questions from customers.

• Keeping precise records of contacts, accounts, and orders.

• Assisting with the onboarding of new clients and providing support to existing clients.

⛳️ Requirements

• High School Diploma is mandatory.

• A minimum of two (2) years of related professional or healthcare medical experience is required.

• LPN/CNA/Medical Assistant certification is preferred.

• Previous Call Center experience is preferred.

• An equivalent combination of education and/or experience may be considered.

• Strong analytical and problem-solving abilities are essential.

• A dynamic pace coupled with a positive attitude is important.

• Self-motivation and the capability to work both independently and collaboratively with teams are necessary.

• Proficiency in Microsoft Teams, Word, Excel, and Outlook is required.

• Excellent verbal and written communication skills are essential.

• Ability to manage multiple tasks simultaneously is required.

🏝️ Benefits

• Medical, Dental, and Vision insurance

• Employer Paid Basic Life Insurance and AD&D

• Voluntary Life Insurance (Employee/Spouse/Child)

• Health Care and Dependent Care Flexible Spending Accounts

• Pre-Tax and Post-Tax Commuter and Parking Benefits

• 401(k) Retirement Savings Plan with Company Match

• Paid Time Off

• Paid Parental Leave

• Short-Term and Long-Term Disability

• Tuition Reimbursement

• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)