Health Coach – Fixed Term

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take ownership of a patient caseload and provide tailored 1:1 (and occasionally live group) coaching that fosters lasting behavioral change in accordance with clinical plans, resulting in patient satisfaction and retention that meets established KPIs.

• Actively seek out opportunities to engage patients and encourage behavioral change based on their clinical requirements, significant milestones, and coaching insights.

• Assist in the design and modification of coaching interventions for patients, ensuring high levels of engagement and providing feedback on any issues or areas for enhancement.

• Evaluate new interventions that enhance retention and satisfaction outcomes, sharing valuable insights with the team.

• Address patient inquiries and direct concerns to the appropriate internal teams within the agreed-upon SLAs and performance metrics.

• Implement patient feedback to elevate service quality and enhance patient satisfaction.

• Keep precise and timely documentation to facilitate continuity of care and ensure quality assurance.

• Mentor new team members as necessary on safe and high-quality coaching practices.

• Assess your own performance metrics and patient outcomes, utilizing insights to proactively adjust coaching strategies and identify patients at risk of disengagement.

• Engage in auditing practices and collect feedback from colleagues.

• Monitor patient safety issues and promptly escalate clinical concerns in collaboration with the clinical team following established escalation protocols.

• Identify opportunities to introduce relevant services and products provided by Juniper that align with patient goals and treatment progress, ensuring that recommendations are clinically sound and centered on the patient.

• Collaborate cross-functionally to provide coaching and dietitian support throughout the broader care journey (for instance, participating in initiatives with the shop, community, or PES).

• Proactively share patient insights with your team and the business to drive service enhancements.

⛳️ Requirements

• Accredited Practicing Dietitian (mandatory), with a solid foundation in medicated weight management.

• You have experience managing a patient caseload and can deliver high-quality coaching immediately — no extensive ramp-up time is necessary.

• You are knowledgeable about factors influencing patient retention and satisfaction, and you hold yourself accountable for achieving those results.

• Proficient in motivational interviewing and behavior change methodologies.

• You prioritize clinical safety and understand how to escalate issues effectively.

• You thrive in a dynamic digital health environment and can adapt to evolving priorities.

🏝️ Benefits

• What’s next - Our goal for the upcoming three years is to assist 1 million patients globally in living healthier for longer. We are expanding into new conditions, demographics, and regions as we construct a genuinely preventive healthcare ecosystem.

• Build something world-changing - We are on the trajectory to become the largest international digital healthcare company. The journey will be challenging, fast-paced, and immensely fulfilling.

• Make real impact - Your work will directly influence patient outcomes and help scale evidence-based care across various markets.

• Accelerate your growth - You will enjoy high levels of ownership, ongoing feedback, and dedicated support for your development.

• Join a motivated team - Collaborate with skilled colleagues to tackle complex clinical and operational challenges on a large scale.