Health Care Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Managing both inbound and outbound calls in a high-tech setting, addressing general inquiries related to insurance, financial assistance, and payment processing.

• Initiating and responding to calls on behalf of the client to resolve billing and payment concerns, utilizing established work queues and call pools as necessary.

• Providing thorough and professional responses to information requests from patients/account holders.

• Taking action to secure payments or establish payment arrangements on behalf of the client when appropriate.

• Adhering to client-specific protocols and policies during the execution of responsibilities.

• Investigating and addressing client inquiries as required.

• Recording and monitoring payment arrangements.

• Complying with all relevant laws, including FDCPA, FCRA, and HIPAA.

⛳️ Requirements

• A minimum of 1 year of experience in a Call Center or Customer Service role where interaction with the public was a daily responsibility.

• Preferred knowledge/experience in medical terminology, patient billing, healthcare insurance, and/or healthcare administration.

• Ability to thrive in a fast-paced, deadline-driven environment.

• Strong organizational skills, with the capability to manage multiple tasks simultaneously.

• Demonstrated flexibility in scheduling and assignments, including regular evening and Saturday work as required by the business.

• Proven ability to work effectively and collaboratively in a team-oriented environment.

• Bilingual candidates will offer additional support for bilingual calls.

🏝️ Benefits

• Competitive benefits package including Health, Dental, Vision, Life, and Disability Insurance.

• 401K with employer matching.

• HSA/Flexible spending accounts.

• Paid time off beginning at 90 days along with annual profit sharing.

• 7 Paid Holidays: Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day.

• Family-friendly events.

• Wellness programs and gym reimbursement.

• All necessary equipment and technical support provided.