Head of Virality, Customer Engagement

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take ownership of the strategy, roadmap, and execution of the Virality and Customer Engagement initiatives and features.

• Transform concepts into quantifiable user and revenue growth.

• Report directly to the Chief Product & Technology Officer.

• Manage a team of over 20 product and engineering specialists.

• Create growth mechanisms such as referral loops, viral features, educational and habit-forming functionalities, and loyalty systems.

• Utilize AI for rapid iteration, experimentation, and result delivery.

• Convert data insights into clear, prioritized product decisions.

• Oversee portfolio planning, resource distribution, dependency management, and stakeholder engagement.

• Recruit, mentor, and develop high-performing talent.

• Establish best practices for delivery, design thinking, and data-driven decision-making.

⛳️ Requirements

• Proven experience in creating growth and viral loop products at a large scale.

• At least 3 years of experience managing a mid-sized organizational structure of 15–20+ individuals directly.

• Strong product-oriented mindset with the capability to build products from inception through engineering execution to outcomes.

• A refined sense of aesthetics in UX and UI design implementations.

• Knowledge of engineering team dynamics and their output capabilities.

• Capacity to challenge and elevate delivery speed standards.

• Proficiency in English.

• Strong problem-solving skills, ambition, goal-oriented mindset, effective communication abilities, and team-building skills.

🏝️ Benefits

• A pivotal leadership position at the largest Polish investment fintech with a global footprint.

• Direct impact on XTB's engagement strategy in Poland and international markets.

• The chance to develop growth and viral loop products on a large scale.

• A flexible remote working arrangement.

• An attractive compensation package.

• A substantial performance-based bonus.