Head of VIP – Asia

This is a fully remote position, open to applicants in Hong Kong.

📋 Description

• Lead, mentor, and develop VIP relationship managers across Asia.

• Set benchmarks for client coverage, pipeline management, service quality, and commercial performance.

• Create the operational framework for VIP growth throughout Asia, encompassing territory coverage, account segmentation, referral strategies, events, and performance reporting.

• Take ownership of regional AOP growth, net deposits, client assets, trading volumes, retention, and revenue performance.

• Develop a sustainable pipeline of high-value clients through outreach, referrals, introducers, family offices, proprietary trading firms, OTC desks, miners, project treasuries, and high-volume traders.

• Advocate for Asia’s VIP client base internally by recognizing competitive threats, market dynamics, product gaps, and opportunities.

• Cultivate and expand strategic private-client relationships throughout Asia.

• Localize Kraken’s VIP and private-client offerings, including spot, margin, futures, OTC execution, earning and yield opportunities, lending, and customized benefits.

• Foster trusted relationships within Kraken’s licensing, compliance, and risk framework.

• Enhance Kraken’s visibility in Asia’s VIP trading and investor communities.

• Organize and lead VIP dinners, trader meetups, events adjacent to conferences, and partner activations.

• Establish and manage introducer and referral partnerships.

• Collaborate with Product, Marketing, Compliance, Banking, Client Service, and Operations on regional growth initiatives and client experience.

⛳️ Requirements

• Over 7 years of experience in VIP relationship management, private banking, brokerage, private-client sales, account management, or business development, with significant experience in crypto or digital assets.

• Proven leadership skills and effective coaching capabilities.

• Extensive personal network among Asia’s crypto high-net-worth individuals (HNWIs), traders, family offices, OTC desks, funds, or trading communities.

• Experience in Greater China, Hong Kong, Taiwan, or Singapore is particularly advantageous.

• Successful track record of personally generating and converting new business opportunities.

• In-depth knowledge of crypto market structure and trading solutions, including spot, margin, futures, OTC, lending, tokenized equities, and yield/earn products.

• Strong commercial acumen and comfort in managing KPIs such as assets on platform, net deposits, revenue, trading volume, retention, pipeline conversion, and client portfolio growth.

• Native or near-native proficiency in Mandarin and fluent in English.

• Ability to operate across various regulated jurisdictions in Asia.

• Willing to travel up to 30% within the region.

• Must adhere to Kraken’s licensing, compliance, and risk framework.

• Qualified applicants with criminal histories will be considered in accordance with the San Francisco Fair Chance Ordinance.

🏝️ Benefits

• Dogfooding is a requirement for everyone once they join Kraken.

• Commitment to equal opportunity employment.

• Consistent application of job-related skills or work-style assessments across candidates.

• Commitment to a diverse and inclusive workplace.