Head of Solutions Engineering

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and enhance Codility’s Solutions Engineering department, establishing the benchmark for technical customer support throughout pre-sales, implementation, adoption, and expansion.

• Serve as a hands-on technical leader for key enterprise accounts, steering customer implementations towards successful outcomes.

• Facilitate intricate technical sales discussions, encompassing discovery, demonstrations, proof-of-concept dialogues, technical validation, security or integration queries, and implementation planning.

• Mentor and assist Solutions Engineers in conducting effective discovery sessions, delivering impactful demonstrations, managing technical objections, and fostering customer confidence in Codility.

• Guide and support Solutions Engineers in maintaining accounts after the sale, focusing on integration and delivery.

• Collaborate with customers to co-create and configure technical assessments, advising on task selection, language coverage, difficulty calibration, and role-specific benchmarking.

• Conduct technical workshops and enablement sessions with engineering, talent, and operations teams to promote adoption and boost customer confidence in the platform.

• Examine platform usage, assessment outcomes, and customer data to pinpoint risks, obstacles, and areas for improvement.

• Assist customers in evaluating whether their assessments yield valuable insights and guide them towards more effective and scalable platform use.

• Work closely with Sales, Account Management, and Customer Success on strategies for renewals, identifying expansion opportunities, and ensuring long-term account health from a technical standpoint.

• Establish robust internal feedback mechanisms to ensure customer insights from the field influence product, content, implementation, and customer experience decisions.

• Remain informed about how AI is transforming software engineering and technical assessments, and assist customers in understanding the implications for their hiring processes.

⛳️ Requirements

• Possess authentic technical literacy - capable of reading code snippets, comprehending API functionalities, and engaging credibly with engineering stakeholders without pretense.

• Demonstrated experience in Solutions Engineering, Forward Deployed Engineering, Sales Engineering, Customer Engineering, Technical Account Management, Technical Consulting, or a similar customer-facing technical role within B2B SaaS.

• Experience in leading, managing, mentoring, or providing strong functional leadership to Solutions Engineers, Sales Engineers, Forward Deployed Engineers, or customer-facing technical teams.

• Comfortable assuming the role of a player-coach: establishing standards, mentoring others, and developing processes while personally managing significant customer interactions.

• Proven experience engaging with enterprise customers having intricate, global stakeholder structures.

• Capable of leading technical discovery, comprehending customer requirements, and recommending practical solutions.

• Solutions-oriented, exhibiting ownership and proactive problem-solving abilities.

• Comfortable supporting both pre-sales and post-sales discussions where technical expertise is essential.

• Hands-on experience with REST APIs, scripting, automation, integrations, or technical troubleshooting is advantageous.

• Familiarity with assessment design, technical hiring, skills validation, or IO psychology is a plus. While you don't need to be a scientist, a curiosity about effective assessment methodologies is beneficial.

• You are AI-native, viewing AI tools as an integral part of your workflow rather than an occasional supplement. You are proficient with LLMs and copilots, incorporating them into your daily tasks to automate routine responsibilities, enhance problem-solving, and improve both your speed and output quality.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Opportunities for professional development and career growth.

• Collaborative and inclusive company culture.