Head of Sales Performance

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop sales resources such as sequences, conversation guides, objection-handling manuals, battle cards, and demo materials.

• Identify deficiencies in the sales process and create tools, procedures, or content to resolve them.

• Assess and integrate AI-driven sales tools, conversation intelligence, and automation technologies.

• Oversee and nurture the inbound follow-up team, which includes SDRs and Sales Associates.

• Conduct one-on-one meetings, coach performance, recruit as the team expands, and manage the Sales Trainer.

• Take charge of sales onboarding and ramp-up processes for new sales personnel.

• Design, compose, and A/B test email and chat follow-up sequences.

• Manage no-show recovery, rebooking, closed-lost reactivation, and aged-pipeline initiatives.

• Minimize drop-off rates throughout the sales funnel stages.

• Supervise channel-partner leads and opportunities, including ownership, follow-up, reporting, and performance tracking.

• Review recorded calls and demos using a documented sales scorecard.

• Mentor Account Executives and join live deals when representatives require assistance.

• Maintain the sales knowledge base and content that supports the AI sales chat assistant.

• Ensure accurate customer-facing information and compliance with sales claims.

⛳️ Requirements

• Minimum of 4 years of experience in inside sales, sales development, sales enablement, revenue operations, or a comparable commercial role.

• At least 2 years of experience in managing or coaching a sales team.

• Proven history of developing sales systems, tools, or programs from the ground up.

• Demonstrated success in enhancing follow-up, pipeline conversion, show rates, or sales-cycle effectiveness.

• Strong grasp of inbound sales funnels, lead management, and mid-funnel conversion strategies.

• Experience in coaching sales representatives on discovery, objection handling, urgency, and deal progression.

• Ability to analyze sales calls, identify performance gaps, and deliver actionable feedback.

• Practical experience in creating sales sequences across email, chat, SMS, or other follow-up mediums.

• Strong CRM discipline and familiarity with platforms like HubSpot or Salesforce.

• Capability to leverage data to identify funnel issues, establish targets, and manage performance metrics.

• Excellent written and verbal communication skills in English.

• Willingness and ability to work Pacific Time hours.

🏝️ Benefits

• Annual base salary ranging from $125,000 to $155,000, based on experience.

• Performance-based bonuses linked to individual and company objectives.

• Paid Time Off (PTO).

• Paid U.S. holidays.

• Paid sick leave.

• Health insurance coverage.

• Company-sponsored team events and offsite gatherings.

• Clear pathways for career advancement and increased leadership responsibilities.