Head of Risk & Fraud

This is a fully remote position, open to applicants in Lithuania.

📋 Description

• You are responsible for the fraud P&L, including payout rate, chargeback rate, approval rate, and false-positive rate across the organization. You can clarify every fluctuation and are accountable for the trend line.

• Your role goes beyond managing the team; you'll cultivate a robust second line of leadership beneath you and nurture their development, ensuring the function remains sharp whether you are present or not.

• You are in charge of the fraud-reduction strategy. You will determine what to develop internally versus what to purchase, where to invest, and how to structure the multi-product fraud program — ensuring successful delivery.

• You are responsible for managing commercial and strategic partnerships with our fraud-prevention collaborators. You will handle RFPs, champion-challenger testing, SLAs, and the negotiations themselves.

• You act as the operational ally to Product, Engineering, Finance, and Legal teams. When new business initiatives are launched, you ensure that fraud risk is integrated from the outset — rather than retrofitted after the first loss.

• You oversee our risk-related regulatory and compliance responsibilities — including PSP requirements, KYC, and law enforcement requests — ensuring we maintain a defensible position as we expand across markets.

• You serve as the primary escalation point for complex risk decisions and represent the Risk & Fraud function in cross-functional and leadership discussions with structure, data, and a clear perspective.

⛳️ Requirements

• A Proven Track Record: You possess substantial experience in fraud, risk, or financial crime (approximately 4+ years in a dynamic or rapidly growing setting) and have previously led a team. What is most crucial is the scope you have managed — you have been responsible for fraud outcomes from start to finish, not merely clearing queues.

• An Owner of Outcomes: You do not just discuss "reducing fraud" — you have tangible evidence. You can cite specific instances where you influenced fraud rate, chargeback rate, or approval rate through structural changes, and articulate the trade-offs involved.

• A Commercial Operator: You have taken charge of partner selection and negotiations, managed budgets and SLAs, and understand how to hold partners accountable for their commitments.

• A Data Native: You possess an innate ability to navigate dashboards. You can identify a metric gap, ascertain the root cause, and make informed decisions without relying on an analyst for answers. Proficiency in SQL or Databricks-type environments is a significant advantage.

• A Builder of Teams: You derive genuine satisfaction from developing leaders and creating a function that can operate autonomously. You establish clear expectations and provide coaching.

• Familiar with Our World: Ideally, you have experience in digital marketplaces, e-commerce, payments, or gaming, and understand the failure modes — such as promotional abuse, reseller fraud, and account takeover — as well as the pace of a high-volume digital business.

• Compliance-Fluent: You are comfortable navigating regulatory, PSP, and KYC obligations, and understand where the risk function's responsibilities begin and end.

• A Strong Communicator: Given our international operations, your written and spoken English must be proficient enough to formulate strategies, influence executives, and lead a diverse team.

🏝️ Benefits

• Opportunity to participate in our Employee Stock Options program.

• Chance to contribute to scaling a unique product.

• Various bonus systems: performance-based, referral bonuses, additional paid leave, and a personal learning budget.

• Paid volunteering opportunities.

• Flexibility in work location: choose to work from the office, remotely, or travel.

• Accelerated personal and professional growth supported by well-defined feedback and promotion processes.