Head of Product – Intelligence

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the Intelligence product group from inception to completion, encompassing vision, roadmap, monetization, and outcomes for Agent and Signal.

• Propel revenue growth for the Intelligence division.

• Establish the vision and strategy for the Intelligence group, clarifying the collaboration between Agent and Signal through shared customer insights and data.

• Actively manage the Agent roadmap for the unified agent platform that powers Help Scout’s AI capabilities.

• Deliver on Signal’s immediate initiatives, assess customer value, prioritize future tasks, and define revenue-generating results.

• Develop monetization and pricing strategies for outcome-based product interfaces.

• Collaborate with cross-functional partners to model product impact.

• Create interfaces that connect Intelligence, Signal, and the Frontline group’s Inbox and Copilot offerings.

• Engage with customers to gain insights into AI trust, obstacles, and drivers of adoption.

• Collaborate with GTM and CS teams on product positioning, adoption strategies, and feedback mechanisms.

• Build and lead the Intelligence product management team.

• Report to the Chief Product Officer.

⛳️ Requirements

• Proven experience in transforming a zero-to-one product into a tangible revenue source.

• Background in delivering AI-driven products.

• Strong focus on outcome-oriented product strategies.

• Expertise in monetization and pricing strategy development.

• Prior experience managing product managers.

• Self-sufficient in data analysis: capable of extracting data and conducting analyses independently.

• Technical proficiency to establish rapport with engineers and engage in discussions about system architecture.

• Proficient with AI tools for research synthesis, strategy validation, rapid prototyping, and customer signal assessment.

• Exceptional writing skills for one-pagers, briefs, and narratives.

• Experience in B2B SaaS environments.

• Understanding of the differences between products designed for support teams and those aimed at end consumers.

• Product Manager experience overseeing a SaaS product.

• Familiarity with Product-Led Growth (PLG) strategies.

• Applicants must be based in the U.S.

• Must already possess authorization to work in their home country; Help Scout does not provide visa sponsorship or transfers.

🏝️ Benefits

• Competitive salary and a transparent internal salary formula based on market data.

• Flexible time off – you have the freedom to choose the holidays and vacations that suit you best.

• 12 weeks of fully paid parental leave available for all new parents, including those adopting or fostering.

• A stipend for home office setup to enhance your productivity.

• A co-working stipend of up to $300 per month if you opt to work outside your home.

• An annual professional development stipend of $1,800 to support your growth in your field.

• Comprehensive health insurance for you and your dependents if located in the U.S. or Canada.

• Fully remote work environment.

• Commitment to equal opportunity, diversity, and inclusion.

• Availability of accommodations or adjustments at any stage of the recruitment process.