Head of Partner Experience

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Define and implement the strategy for the Partner / Supply Experience domain across the platform.

• Develop and enhance the product ecosystem for partners, which includes dashboards, performance systems, ratings, statuses, quality systems, incentive mechanisms, and adtech tools.

• Enhance the supply-side ecosystem to be more transparent, scalable, efficient, and data-driven.

• Elevate partner quality and performance through product systems, analytics, and operational workflows.

• Foster the adoption of internal platform tools and products aimed at partners.

• Collaborate with relevant teams to scale product initiatives and convert manual processes into sustainable platform solutions.

• Identify growth opportunities on the supply side and translate them into product initiatives and priorities for the roadmap.

• Design and execute mechanisms to enhance partner onboarding, performance management, quality control, and operational efficiency.

• Collaborate with Product, Operations, Analytics, Engineering, and partner-facing teams to achieve measurable business impact.

• Create frameworks for managing diverse supply through performance measurement, quality standards, rankings, and incentive systems.

• Lead the roadmap and execution of strategic initiatives aimed at boosting partner effectiveness and ecosystem health.

• Utilize AI-powered capabilities where applicable, while maintaining a comprehensive focus on the partner and supply-side experience.

⛳️ Requirements

• Demonstrated experience in leading products, business domains, or platform initiatives within marketplaces, aggregators, or platform businesses.

• Extensive experience working with supply-side ecosystems, partner networks, seller/provider experiences, or B2B marketplace operations.

• Proven experience in building tools and systems for partners, sellers, service providers, creators, drivers, couriers, merchants, or other ecosystem participants.

• Deep knowledge of managing supply quality at scale through product systems as opposed to manual operations.

• Familiarity with performance systems, ranking models, quality frameworks, incentive mechanisms, reputation systems, or partner scoring models.

• Strong product leadership skills combined with a solid understanding of operational processes and execution.

• Experience in driving the adoption of internal tools and platform capabilities through operational teams and workflows.

• Excellent analytical skills and a data-driven approach to decision-making.

• Ability to work effectively within complex cross-functional environments and align diverse stakeholders towards common objectives.

• Experience in translating operational challenges into scalable product solutions.

• Capability to balance strategic thinking with hands-on execution and roadmap ownership.

• Fluent in Russian.

🏝️ Benefits

• REMOTE OPPORTUNITY to work full time;

• Vacation of 28 calendar days per year;

• 7 wellness days per year (time off) that can be utilized for household matters or recuperation without needing to take sick leave;

• Bonuses of up to $5000 for successfully recommending applicants for positions within the company;

• 50% reimbursement for professional training, international conferences, and meetings;

• Corporate discounts on English lessons;

• Health benefits where, according to paychecks, if not eligible for corporate medical insurance, the company will reimburse up to $1,000 gross per year per employee. This can be used for personal health insurance or doctor’s fees for oneself and close relatives (spouse, children);

• Workplace organization. The company provides all employees with an equipped workspace and all necessary equipment (desk, chair, wifi, etc.) in our offices or co-working locations. For other locations, the company reimburses workplace costs up to $1,000 gross once every 3 years, per paychecks. This amount can be spent on co-working rent or on setting up a home workspace (desk, chair, internet, etc.) during those 3 years;

• An internal gamified gratitude system: earn bonuses from colleagues that can be exchanged for merchandise, team-building activities, massage certificates, and more.