Head of Operations

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of the company's operational rhythm and spearhead cross-functional initiatives.

• Enhance the operational framework of the organization by pinpointing challenges and crafting effective solutions.

• Optimize tools, documentation, access management, and onboarding processes for new employees.

• Facilitate the advancement of intricate cross-functional tasks by directing operational projects.

• Uphold the company's rhythm, encompassing all-hands meetings, quarterly planning sessions, and reviews.

• Supervise the People Lead, Senior Ops Manager, and Finance Manager, ensuring alignment with company objectives.

⛳️ Requirements

• Demonstrated ownership and follow-through in uncertain situations.

• Strong decision-making skills and the ability to navigate trade-offs with partial information.

• Experience across various operational domains instead of a narrow specialization.

• Systems thinking mindset, with proof of developing workflows that are actively utilized.

• A proactive attitude towards enhancing existing processes, making them clearer, quicker, and more dependable.

• Business acumen and comfort in dealing with financial metrics.

• Credibility across functions and the capability to facilitate work through others.

• A sense of urgency, practicality, and sound judgment regarding what should be developed thoroughly versus what can be addressed simply.

• The ability to approach functional tasks strategically—not merely completing them, but evaluating their necessity, how to systematize them, and the potential benefits of executing them well.

• Proficiency with tools such as Airtable, Make, OpenAI, Claude, or comparable platforms to implement practical operational enhancements.

🏝️ Benefits

• Salary range of £75,000 - £80,000.

• Significant EMI share options - we are already profitable!

• 25 days of annual leave plus UK bank holidays.

• Comprehensive private health insurance with AVIVA, including optical and dental cashback, as well as the option to self-fund partners and dependents.

• Enhanced sick pay benefits.

• Budget for remote work expenses.

• A MacBook or equivalent laptop provided.

• Flexible remote working arrangements available in several countries during our core hours of 10am-4pm UK time.

• Unlimited access to coworking spaces in over 48 countries through Hubble.

• Access to exceptional Gocertify offers.