Head of Global Enablement

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take ownership of enablement throughout the entire customer journey, which includes onboarding, skill advancement, and adaptation to new products and workflows.

• Develop and implement sales methodology training that covers discovery, pain quantification, and multi-product line selling.

• Create scalable, AI-driven systems for training and content distribution.

• Collaborate with technical teams to establish the necessary product and positioning information for consistent training.

• Educate frontline sales and Customer Success managers on effective coaching and management techniques.

• Develop systems that assist managers in reinforcing methodology within their teams.

• Connect enablement initiatives to metrics such as time to first call, ramp velocity, and call quality.

• Identify practices from top performers and create repeatable systems based on those insights.

• Define the enablement structure across inbound, outbound, launch, and success strategies.

• Build and enhance the enablement team over time.

• Collaborate cross-functionally with Sales, Customer Success, Customer Support, Product, and People teams.

• Report directly to the Chief Revenue Officer.

• Travel to the sales office located in Toronto.

⛳️ Requirements

• Proven experience in establishing an enablement function or methodology from the ground up, preferably in a company that has transitioned from early-stage to high growth.

• Experience managing enablement across the entire customer lifecycle, including sales, onboarding, ongoing skill enhancement, and success/retention/expansion.

• Direct experience in selling or enabling in a small-to-medium business (SMB) or high-velocity sales environment.

• Understanding of the differences between SMB or high-velocity sales and enterprise, procurement-driven selling.

• A framework or methodology developed or trained at a previous organization, with demonstrable evidence of measurable improvements in sales performance.

• Proficiency in utilizing AI tools to create scalable enablement systems.

• A pragmatic, business-oriented approach to enablement.

• Experience in training and coaching frontline managers on fundamental management practices.

• A builder's mindset coupled with a readiness to engage hands-on.

• Must reside in the United States or Canada.

🏝️ Benefits

• Generous pre-IPO equity package.

• Comprehensive health coverage.

• Remote-first work environment.

• Unlimited paid time off (PTO).

• Additional fun perks.