Head of Design

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Overseeing and nurturing the design team — conducting structured one-on-one meetings, establishing goals, providing consistent feedback, and facilitating career growth for designers across product and marketing sectors.

• Promoting the effective use of AI within the team — identifying relevant tools, integrating them into workflows, and ensuring their application enhances output rather than serving as isolated experiments.

• Recruiting as the team expands — defining role requirements, conducting interviews, and onboarding new team members.

• Conducting usability tests and user research — utilizing existing tools and processes to evaluate designs, collect evidence, and incorporate findings into prioritization and design decisions.

• Managing design delivery and service level agreements (SLAs) — establishing intake processes, defining tiered turnaround SLAs, monitoring on-time delivery, and assessing stakeholder satisfaction with the design function.

• Collaborating closely with Product and Marketing to shape initiatives from the outset, clarify requirements, and align on desired outcomes.

• Ensuring design quality governance — reviewing team outputs, upholding quality standards and review checkpoints, and maintaining consistency across product and brand without engaging in individual design tasks.

• Enhancing and scaling existing team processes, visibility, and operational methodologies as the team grows.

• Expanding the design system — encouraging adoption among designers and engineers, tracking component reuse, identifying gaps, and ensuring the system facilitates faster delivery.

• Assisting marketing designers in producing stronger, more effective outputs by crafting briefs and providing direction.

⛳️ Requirements

• A minimum of 5 years of experience in product design (or a related field), with a solid foundation in design principles, even though this role does not involve hands-on design work.

• At least 3 years of experience in people management — hiring, supervising, and nurturing designers on a daily basis.

• Proven experience in scaling design teams.

• Demonstrated capability to introduce and integrate AI tools or workflows that enhance team efficiency and output.

• Strong analytical skills — experience in utilizing data (usability testing, journey analytics, CX metrics, NPS/CSAT) to guide and prioritize design efforts.

• Proficient in conducting usability tests and user research using available tools and translating insights into actionable design priorities.

• Exceptional English communication skills (both written and spoken), with the ability to review and enhance customer-facing language for clarity and context.

• Strong organizational and delivery management skills — experience in establishing SLAs, intake processes, and monitoring design delivery across various workstreams.

• Good design judgment and a clear understanding of high-quality design, coupled with the ability to govern quality through review and standards rather than through individual outputs.

• Ability to collaborate closely with cross-functional stakeholders, assess satisfaction, and build effective, trusted relationships.

• Comfortable working in both product and marketing environments.

• Experience in fintech or another regulated sector, or a strong personal understanding of investing and financial products.

• A structured and pragmatic mindset, with a focus on delivery, clarity, and measurable results.

🏝️ Benefits

• Make an impact from day one.

• Opportunities for growth.

• A transparent and open culture.

• A supportive, high-caliber team.

• Flexible working arrangements.