Head of Delivery – Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Supervise the worldwide execution of customer projects and managed services.

• Ensure effective operational performance throughout onboarding, delivery, and support.

• Enhance customer satisfaction and retention through exceptional execution.

• Collaborate closely with Product & R&D to synchronize delivery capabilities with the roadmap.

• Spearhead operational transformation and initiatives for continuous improvement.

• Handle escalations and guarantee timely resolution of customer concerns.

⛳️ Requirements

• Over 10 years of experience in delivery, operations, or leadership roles within services.

• Demonstrated experience in leading global delivery and operational teams.

• Solid background in telecom, SaaS, or managed services sectors.

• Proven history of delivering intricate, multi-customer solutions at scale.

• Experience in managing P&L or operational budgets.

• Several years of experience in the Roaming industry, including knowledge of GSMA & TADIG / BCE.

• Understanding of the Roaming wholesale workflow from CDR to settlement.

🏝️ Benefits

• Health insurance.

• Flexible work arrangements.

• Professional development opportunities.