Head of CX Growth – Sales

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Taking ownership of performance: Lead and expand the Pre-Booking sales team to consistently surpass CVR targets across various lead and customer categories.

• Strategizing effectively: Develop and implement the sales roadmap, focusing on channel optimization, outbound development, and collaborating with teams across the organization to enhance conversion at every opportunity.

• Enhancing systems: Work in partnership with finance, tech, and RevOps teams to improve workflows, dashboards, and conversion reporting.

• Nurturing talent: Mentor Team Leads and Travel Experts, establish clear career progression pathways, and cultivate a culture rooted in high accountability and strong support.

• Experimenting and scaling: Explore new sales strategies (such as community forums, webinars, live content initiatives, and AI tools) to boost lead engagement and accelerate booking velocity.

• Advocating for the function: Present performance narratives, forecasts, and insights to senior leadership, influencing the overall commercial strategy of the company.

⛳️ Requirements

• Demonstrated success in leading high-performing B2C or hybrid B2C + B2B sales teams within a fast-paced, growth-oriented environment.

• Strong commercial acumen and analytical skills—you have an understanding of funnel metrics, the ability to diagnose CVR changes, and the aptitude to turn data into actionable strategies.

• Proficiency in managing multi-channel sales (phone, chat, email, outbound) with well-defined operational playbooks.

• Experience collaborating with RevOps/Marketing/Tech teams to enhance lead quality scoring models, conversion tracking, and comprehension of pipeline shifts.

• Strong coaching and people leadership abilities; you create cultures that balance empathy with accountability.

• Strategic mindset—capable of both broadening perspective to define direction and focusing in to execute as necessary.

• Excellent communication and influencing skills across all organizational levels; able to secure alignment irrespective of hierarchy.

• Experience in building or managing communities (such as private members' clubs, tiered membership programs, or ambassador networks) would be a significant advantage.

• Genuine passion for travel, storytelling, and human connection—you resonate with Flash Pack’s mission and brand values.

• Adaptability—thrives in a high-growth, dynamic environment where each week can bring new challenges.

• If you don’t meet every criterion, we still encourage you to submit your application.

🏝️ Benefits

• Remote flexible - we operate as a remote-flexible business with team members located globally.

• Flexible working hours - understanding that everyone has different productivity patterns, you can choose a working style that best suits you and your team.

• Transparent salary bands with opportunities for growth - our progression and compensation framework is entirely open to our Flash Packers.

• Stock Options - we believe in sharing the success of Flash Pack, so all employees receive stock options after completing their first year of service.

• Matched Pension - to help you prepare for the future, we will match your pension contributions up to 5% (for UK employees only).

• Unlimited Mental Health & Wellbeing Support - access to therapy and counseling services through Oliva is readily available.

• Enhanced Parental Leave - regardless of how your family grows, we provide strong support.

• Enhanced and Flexible Annual Leave - enjoy 25 days of annual leave, in addition to bank holidays.

• Work from abroad - immerse yourself in new cultures, meet inspiring individuals, and enhance your creativity with the opportunity to work from abroad for 45 days each year.

• A diverse and inclusive team - we value and celebrate the diversity within our team.

• Flash Pack Adventure - an opportunity to travel and join one of our unforgettable adventures after your first year of employment.