Head of Customer Success – SaaS

This is a fully remote position, open to applicants in Europe.

📋 Description

• Develop and implement comprehensive Customer Success operations, including smooth onboarding, expedited adoption, predictable renewals, and strategic growth.

• Directly manage and enhance our most crucial enterprise accounts.

• Establish automated systems for tracking health scores.

• Recruit, cultivate, and lead an exceptional Customer Success team of three members.

• Create scalable playbooks, establish KPIs, and develop reporting frameworks.

• Transform client feedback into actionable insights for Product and Sales teams.

• Generate measurable expansion revenue through strategic management of accounts.

• Demonstrate that effective Customer Success drives profitability and take ownership of that metric.

⛳️ Requirements

• Over 6 years of experience in Customer Success or Account Management within a SaaS or technology company, including more than 2 years in a leadership role.

• Proven success with enterprise clients.

• Proficient in automating customer health monitoring and risk assessment.

• A hands-on approach to leadership.

• Outstanding English communication skills and a genuine executive presence.

🏝️ Benefits

• Competitive base salary accompanied by a clear and transparent bonus structure.

• Fully remote work opportunity with flexibility across EU time zones.

• Paid time off.

• A laptop provided by the company.

• A unique opportunity to establish a Customer Success function from the ground up.

• A collaborative and genuinely supportive team that delivers results.

• Direct influence on product development and company growth.

• Opportunities for professional growth at the intersection of AI, science, and beauty.