This is a fully remote position, open to applicants in New York.

📋 Description

• Manage the implementation processes and customer success initiatives within legal settings.

• Actively engage with high-profile customer accounts to ensure value realization.

• Create training resources and change management playbooks.

• Set and monitor key performance indicators for customer success outcomes.

• Define team standards and enhance the Customer Success Management (CSM) talent pool for growth.

• Establish and facilitate a Customer Advisory Board to gain strategic insights.

• Develop the groundwork for a consistent post-sale system and methodologies.

⛳️ Requirements

• Demonstrated experience in post-sale customer success, managing Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and expansion Annual Recurring Revenue (ARR).

• Background in designing and executing AI-driven post-sale strategies.

• Proven ability to cultivate and sustain relationships with top-tier customers.

• Comprehensive understanding of enterprise SaaS playbooks and their development in post-sale positions.

• Must possess legal authorization to work in the United States.

🏝️ Benefits

• Meaningful equity.