Head of Community / Community Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Develop a vibrant and high-performing community where members actively participate, engage, and support each other.

• Serve as the trusted voice within our member Facebook groups, initiating discussions that promote action and accountability.

• Welcome newcomers and establish community practices that foster long-term engagement.

• Evaluate member submissions such as sales letters, job advertisements, pricing documents, sales scripts, marketing strategies, and operational materials.

• Offer expert feedback while promoting valuable peer-to-peer coaching and collaboration.

• Conduct multiple live Q&A coaching sessions weekly, guiding discussions that yield practical results.

• Assist members in navigating real business challenges while ensuring advice aligns with their current coaching plans.

• Collaborate closely with our coaching team to guarantee members receive consistent support and guidance.

• Identify members who may be becoming disengaged and proactively reconnect them to maintain their momentum.

• Celebrate member achievements and success stories that motivate the larger community.

• Support our coaching inbox by delivering timely, high-quality responses that help members progress.

• Develop systems that continuously enhance engagement, member experience, and community well-being as we expand.

⛳️ Requirements

• Possess coaching experience and know how to challenge individuals while ensuring they feel supported.

• Have a solid understanding of business concepts including sales, marketing, pricing, recruitment, operations, or managing successful trade businesses.

• Be capable of confidently reviewing business documents and delivering practical, actionable feedback.

• Be an outstanding facilitator who can lead live group coaching sessions with confidence.

• Understand when to coach, when to challenge, and when to involve another member of the coaching team.

• Exhibit exceptional written communication skills.

• Think systematically and prioritize long-term member experiences over merely responding to comments.

• Maintain high standards while fostering an environment where individuals feel comfortable seeking help.

• Take ownership and excel in a fast-paced, high-performance setting.

• Previous experience in business coaching, trades, service industries, or membership communities is highly desirable.

🏝️ Benefits

• You'll cultivate one of the most robust business communities within the trades sector.

• You'll have a direct impact on member success, engagement, retention, and business outcomes.

• You'll collaborate with a seasoned coaching and leadership team.

• You'll enjoy the freedom to enhance systems, introduce innovative ideas, and influence the future of our community.

• You'll be part of a high-performance culture that values learning, ownership, and continuous improvement.

• You'll engage with ambitious business owners who are genuinely focused on growth.

• You'll be a member of a team that is transforming the lives of thousands of trade business owners across New Zealand, Australia, and North America.