Head of Community

This is a fully remote position, open to applicants in Australia.

📋 Description

• Foster an engaged and high-performing community where members actively participate and support each other.

• Serve as the trusted voice within our member Facebook groups, initiating conversations that promote action and accountability.

• Welcome new members and establish community rituals that promote long-term engagement.

• Review member submissions including sales letters, job advertisements, pricing documents, sales scripts, marketing campaigns, and operational materials.

• Offer expert feedback while encouraging valuable peer-to-peer coaching and collaboration.

• Conduct multiple live Q&A coaching sessions each week, facilitating discussions that yield practical outcomes.

• Guide members through real business challenges while ensuring that the advice aligns with their current coaching plans.

• Collaborate closely with our coaching team to guarantee consistent guidance and support for members.

• Identify members who may be becoming disengaged and proactively reconnect them before they lose momentum.

• Celebrate member achievements and success stories that inspire the broader community.

• Assist our coaching inbox by providing timely, high-quality responses that help members progress.

• Develop systems that continuously enhance engagement, member experience, and community health as we grow.

⛳️ Requirements

• Possess coaching experience and the ability to challenge individuals while providing support.

• Have a strong understanding of business concepts in sales, marketing, pricing, recruitment, operations, or managing successful trade businesses.

• Be capable of confidently reviewing business documents and offering practical, actionable feedback.

• Exhibit excellent facilitation skills to confidently lead live group coaching sessions.

• Know when to coach, when to challenge, and when to involve another member of the coaching team.

• Demonstrate exceptional written communication abilities.

• Think in systems and focus on long-term member experience rather than merely reacting to comments.

• Maintain high standards while fostering an environment where individuals feel comfortable seeking assistance.

• Take ownership and excel in a fast-paced, high-performance setting.

• Previous experience in business coaching, trades, service businesses, or membership communities is highly valued.

🏝️ Benefits

• You will contribute to building one of the strongest business communities in the trades industry.

• You will have a direct impact on member success, engagement, retention, and business outcomes.

• You will collaborate with an experienced coaching and leadership team.

• You will have the autonomy to enhance systems, introduce innovative ideas, and shape the future of our community.

• You will be part of a high-performance culture where learning, ownership, and continuous improvement are encouraged.

• You will work with ambitious business owners who are genuinely committed to growth.

• You will be part of a team that is transforming the lives of thousands of trade business owners across New Zealand, Australia, and North America.