Head of Account Management – Germany/Switzerland

This is a fully remote position, open to applicants in Germany.

📋 Description

• As the Head of Account Management for Germany and Switzerland, you will spearhead the growth of our current customer base and oversee the strategic enhancement of the Account Management division.

• You will guide a dedicated team, set up effective processes, and work in collaboration with other departments to consistently boost revenue and elevate customer satisfaction.

• Existing customer growth: Take ownership of the expansion (ACV) of our current customers through strategic cross- and up-selling, prioritize accounts based on ICP and potential, and unlock new revenue opportunities throughout the customer lifecycle.

• Performance management and forecasting: Assume responsibility for KPI-driven management in this area and implement clear reporting and forecasting procedures.

• You will have both functional and disciplinary oversight of the Account Management team, establish clear objectives, manage through performance metrics, and foster a high-performing value-selling culture with coaching and developmental dialogues.

• Shape strategic customer development: Segment and prioritize the customer portfolio, and create structured account plans in collaboration with Customer Success to ensure effective teamwork and growth of our existing clientele.

• Build strong relationships with key stakeholders in Finance, Controlling, IT, and other business units.

• Enhance collaboration with other departments: Work closely with teams across the Customer Lifecycle, including Customer Success, Marketing, Partner Management, and New Business Sales.

⛳️ Requirements

• A minimum of five years of professional experience in Account Management within a SaaS software context, preferably in EPM, BI, or ERP.

• At least two years of functional and disciplinary leadership experience, with a strong command of sales methodologies such as SPICED or equivalent.

• Demonstrated success in growing existing customer accounts.

• Excellent stakeholder management skills, capable of connecting internal and external decision-makers, cultivating sustainable relationships, and driving shared goals.

• Native German speaker with business-fluent English proficiency.

🏝️ Benefits

• Flexible work: While we cherish collaborating in the office as #Oneteam, we also appreciate the flexibility to work from anywhere and to structure your working hours as you see fit.

• Prioritize your well-being: We provide generous vacation time along with comprehensive health benefits, including pension plans.

• Future planning: Everyone has their own vision of planning. Collaborate with your Line Manager to create a career growth plan tailored to your aspirations.

• Minimize your environmental impact: Our offices are centrally located and easily accessible via public transport. Most Jedox locations offer public transit reimbursement or additional perks like bike leasing.

• Engage in a high-impact working environment: We appreciate flat hierarchies and swift decision-making processes.

• Receive corporate discounts on a variety of brands and products.