Guest Services – Operations Coordinator

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Respond to inquiries from guests through various channels including phone, email, text, and messaging platforms.

• Address guest concerns and ensure prompt resolutions.

• Oversee guest communications during after-hours and weekends as necessary.

• Coordinate with guests at all stages of their stay, including prior to, during, and post-visit.

• Ensure that property readiness and guest experience standards are upheld.

• Manage and update property management systems along with internal platforms.

• Maintain precise records and operational documentation.

• Track operational metrics and pinpoint areas for enhancement.

• Assist leadership in operational projects and business initiatives.

• Aid in prioritizing and organizing ongoing operational tasks.

• Leverage AI tools to enhance workflows, documentation, and overall efficiency.

⛳️ Requirements

• Minimum of 2 years of experience in customer service, operations coordination, property management, hospitality, or executive support.

• Background in short-term rentals, vacation rentals, or platforms like Airbnb.

• Familiarity with property management software such as AppFolio, Guesty, Hostaway, Hospitable, OwnerRez, etc.

• Exceptional written and verbal communication skills in English.

• Comfortable engaging in phone conversations with customers and vendors.

• Proficient in AI tools.

• Strong organizational skills and the ability to multitask effectively.

• Experience working remotely in a dynamic environment.

• Highly proactive with a solution-oriented attitude.

• Keen attention to detail and commitment to follow-through.

• Quick learner regarding new systems and technologies.

• Proficient in Google Workspace and Microsoft Office applications.

• Reliable internet connection and a professional home office setup.

• Availability to assist with some after-hours or weekend communications as needed.

• Preferred skills and tools include experience with CRM systems, Spanish language proficiency, familiarity with AI tools such as ChatGPT, Claude, Gemini, or workflow automation platforms, and experience supporting founders, entrepreneurs, or growing businesses.

🏝️ Benefits

• Become part of a rapidly growing company in the short-term rental sector.

• Collaborate directly with leadership and contribute significantly to the company's growth.

• Gain insights into operations, customer experience, property management, and business strategy.

• Participate in the development of scalable systems and processes utilizing modern technology and AI.

• Experience a collaborative, entrepreneurial atmosphere where your ideas and initiatives are appreciated.

• Opportunity for advancement into larger operations or management roles as the company grows.