Guest Services Agent – Short Term Rental, LATAM

This is a fully remote position, open to applicants in North America.

📋 Description

• Manage all guest and traveler inquiries from their initial request until they leave a glowing review of their experience.

• Respond promptly to all guest inquiries, conducting research to provide the best answers when necessary.

• Communicate in writing with a high volume of inquiries and questions from travelers worldwide using our Property Management Software and advanced automation tools.

• Address any issues that guests may encounter before, during, or after their stay.

• Ensure swift and effective communication with prospective guests to convert their inquiries into confirmed bookings.

• Process payments for additional services, claims, and refunds as applicable.

• Ensure that post-stay reviews are acknowledged and responded to.

⛳️ Requirements

• Minimum of 3 years of experience in Guest Services or a role involving communication with clients and/or customers via online chat, email, or text.

• Relevant experience in Vacation Rental Management and/or the Travel/Tourism/Hospitality industry.

• Excellent writing skills in both English and Spanish.

• Comfortable working a 40-hour workweek on Mountain or Pacific Time, with 8-hour shifts from 4:00 PM to 12:00 AM.

• Experience in crisis management, transforming unsatisfied guests into loyal customers.

• Exceptionally positive attitude.

• Strong initiative.

• Excellent organizational and time-management capabilities.

• Familiarity with Guesty and HubSpot is advantageous.

• Passion for utilizing the latest technologies.

🏝️ Benefits

• A competitive base salary with annual performance reviews and opportunities for advancement.

• Paid time off plus all national holidays.

• Full-time, 40-hour workweek based on Mountain or Pacific Time, with 8-hour shifts from 4:00 PM to 12:00 AM (including a 1-hour break) and two rotating days off each week.

• Flexibility to work from home or any location with reliable wifi and a dedicated workspace.

• Monthly allowance for Internet, computer usage, and private health insurance.

• Up to 3 days of paid time off to volunteer for a charity of your choice through “Angels Care,” our community giving initiative.