Guest Experience Manager

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Lead, mentor, and cultivate a team of Guest Experience Representatives.

• Manage guest communications before, during, and after their stay.

• Act as the escalation point for intricate guest complaints.

• Collect and analyze guest feedback to pinpoint areas for enhancement.

• Onboard new properties, ensuring accurate setup of listings, systems, and processes.

• Leverage short-term rental management tools like Guesty to enhance operational efficiency.

⛳️ Requirements

• A minimum of 3 years in short-term rental management, hospitality customer service, or a related field, including at least 1 year in a supervisory or team lead capacity.

• Knowledge of platforms such as Airbnb, VRBO, Booking.com, Expedia, and property management tools like Guesty, Rentals United, and Cloudbeds.

• Familiarity with Breezeway and Google Suite is preferred.

• Experience in Short-Term Rental Management is a significant advantage.

🏝️ Benefits

• Competitive salary with the potential for performance bonuses.

• Opportunity to collaborate with a dynamic and passionate team.

• Career development and advancement opportunities.

• Flexible work environment allowing for remote work.

• Discounts on stays at properties managed by the company.

• 2 weeks of unpaid holiday per year.