Guest Experience Agent, German-speaking

This is a fully remote position, open to applicants in Germany.

📋 Description

• Engage and communicate with our guests and partners through WhatsApp, email, chat, and, when necessary, by phone.

• Manage inquiries related to bookings, arrivals and departures, special requests, and feedback.

• Address technical inquiries from guests, follow up on questions regarding cabin stays, as well as handle complaints and other feedback.

• Assist in ensuring quality assurance of our guest processes and contribute to enhancing the use of AI and automated workflows.

⛳️ Requirements

• Proven experience in customer service, preferably within the hotel, tourism, or hospitality sectors.

• Excellent written and spoken German (C1+); proficient English skills.

• Familiarity with Slack, Notion, and CRM tools.

• Organized working style, dependability, and strong attention to detail.

• High digital affinity, ability to work collaboratively within a team, and enjoyment of remote work.

🏝️ Benefits

• 100% remote work within a motivated team.

• Digital work environment.

• Flexibility to support work–life balance.