GSelector, Selector Support Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Record customer interactions and troubleshoot technical issues.

• Work collaboratively with Support, Development, Product, and Infrastructure teams for effective problem-solving.

• Develop comprehensive technical documentation and defect reports.

• Enhance software performance by identifying challenges and suggesting optimal practices.

• Conduct customer onboarding training sessions and workshops.

• Broaden technical knowledge and industry insights.

⛳️ Requirements

• Proven experience as a Program Director or Music Director within a Radio or TV Programming setting.

• Proficient in GSelector, Selector, and other music scheduling software.

• Familiarity with Zetta or NexGen is advantageous.

• Empathetic towards users' needs.

• Technically skilled and quick to adapt to new products and technologies.

• Excellent prioritization abilities.

• Driven, goal-oriented, adaptable, and capable of working independently or as part of a team.

• Curious mindset with a keen attention to detail.

• Professional proficiency in Spanish.

• Availability for evening shifts (Eastern Time) and occasional weekend and holiday support as per business requirements.

🏝️ Benefits

• Employer-sponsored medical, dental, and vision coverage with various options.

• Company-sponsored and supplementary life insurance.

• Paid vacation and sick leave.

• Paid company holidays.

• A designated Spirit Day to encourage employee volunteerism in the community.

• A 401K retirement plan.

• Employee Assistance Program (EAP) at no cost, offering services such as telephonic counseling, legal and financial consultations, emotional support, and family caregiving assistance.

• A variety of additional voluntary programs, including spending accounts, student loan refinancing, accident insurance, and more!