Growth and Partnerships Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Prioritize warm inquiries as the utmost concern, ensuring prompt, professional, and consistent follow-up so that opportunities remain active.

• Identify, reach out to, and cultivate relationships with high-value referral partners, especially support coordinators and plan managers managing active caseloads.

• Collaborate with the Client Manager to transition suitable leads from inquiry to assessment, service planning, and initiation.

• Develop and sustain a comprehensive database of support coordinators, plan managers, and other referral partners, including contact history, referral activities, preferences, and outcomes.

• Work in close collaboration with the Marketing Department to ensure the execution and effectiveness of marketing initiatives, including referral packs, Google Ads, Meta/Facebook campaigns, LinkedIn activities, and campaign follow-up.

• Present actionable growth ideas to the CEO and Business Manager, including estimated costs, required time, potential benefits, associated risks, and clear recommendations.

• Provide detailed reports on sales activities, leads, referrals, conversions, lost opportunities, campaign results, and insights on what is functioning effectively or not.

⛳️ Requirements

• Over 5 years of experience in business development, partnerships, sales, account management, or a comparable client-facing leadership position.

• Prior experience with Australian businesses is highly advantageous.

• Exceptional relationship-building, networking, and consultative sales abilities, with the confidence to engage with referral partners, clients, and stakeholders.

• Outstanding verbal and written communication skills in English, featuring a clear and professional speaking voice along with strong presentation capabilities.

• Comfortable representing the organization externally and serving as a trusted extension of the leadership team.

• Experience in creating marketing content, social media content, or partnership materials using Canva or similar tools is a significant asset.

• Bold and proactive, genuinely motivated by initiating conversations with new individuals over the phone.

• Nurturing and approachable, fostering trust with families, clients, and referral partners rather than just treating them as leads.

• Enjoys engaging with people via phone and video as a primary communication method rather than resorting to email as a fallback.

• AI-savvy, comfortable utilizing tools like Claude or similar AI technologies on a daily basis to enhance efficiency (e.g., drafting outreach, summarizing calls, managing pipeline, and reporting).

• A strategic thinker who thrives on both high-level concepts and detailed execution; capable of generating strategies and growth ideas while also handling follow-up and implementation personally.

• Strong understanding of the Australian NDIS and aged care sectors is crucial. If you lack prior experience in these fields, you must be willing and able to thoroughly learn about the NDIS and aged care landscape—including funding, plan management, support coordination, and the client journey—before commencing the role.

• Commercially aware, results-driven, and comfortable with owning targets.

• Genuine, values-driven, and honest, avoiding overselling or overpromising.

• Sufficiently organized to establish and maintain a referral database and reporting structure from the ground up.

🏝️ Benefits

• Opportunity to work in a dynamic and supportive environment.

• Engage in meaningful work that contributes to the well-being of clients.

• Competitive salary and performance-based incentives.

• Professional development opportunities to enhance skills and career growth.

• Flexible working arrangements to promote work-life balance.