Group Insurance Team Lead, Claims, STD

This is a fully remote position, open to applicants in Alabama, +3 more states.

📋 Description

• Lead the team in achieving excellence in customer service and claims management.

• Ensure the accuracy of benefits disbursed for disability claims based on deductible income sources (offsets) and other contractual terms specified in the certificates.

• Monitor, track, and analyze reports to ensure proper management of claims offsets.

• Create effective action plans that enhance both team and individual performance.

• Establish and nurture relationships with internal and external customers.

• Provide ongoing support, relevant training, constructive feedback, coaching, and recognition to direct reports in an inclusive environment.

• Foster employee engagement and promote continuous process improvement to eliminate barriers and improve team efficiency.

• Ensure business continuity by identifying potential successors and emerging leaders for key leadership roles within your teams.

• Guarantee that the team adheres to their responsibilities regarding risk identification, assessment, monitoring, control, and escalation.

⛳️ Requirements

• A minimum of three years of experience in Group Insurance Operations or claims is required.

• A solid understanding of STD/Absence/Paid Leave claim management processes and offset management is necessary.

• Strong critical thinking, mathematical, problem-solving, decision-making, and analytical skills are essential.

• Detail-oriented with excellent interpersonal skills.

• Demonstrated strong customer service abilities.

• Previous experience in coaching, mentorship, or leadership is required.

• Ability to independently resolve problems.

• Proven commitment to continuous improvement.

• Capability to collaborate across different business areas.

• Strong verbal and written communication skills, along with effective time management abilities, are required.

• Proficiency in Teams, MS Word, and Excel is necessary.

🏝️ Benefits

• Medical, dental, vision, life insurance, and disability insurance.

• Paid Time Off (PTO) and leave of absences, including parental and military leave.

• 401(k) plan with a company match (up to 4%).

• Company-funded pension plan.

• Wellness Programs offering up to $1,600 annually for reimbursement of purchases that support personal wellbeing needs.

• Work/Life Resources to assist with matters such as parenting, housing, senior care, finances, pets, legal issues, education, emotional and mental health, and career development.

• Education Benefit to support financing traditional college enrollment for obtaining an approved degree and various accredited certificate programs.

• Employee Stock Purchase Plan: Shares can be acquired at 85% of the lower price between two prices (Beginning or End of the purchase period).

• Eligibility to participate in a discretionary annual incentive program, subject to the governing rules of the program.