Group Director, Client Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Focus on client-centered design by developing and promoting multi-year growth strategies throughout your portfolio; ensure executive alignment on ambitions, investments, and a practical change roadmap while navigating competing incentives and complex political landscapes.

• Foster strong, trustworthy relationships within the stakeholder ecosystem (including C-suite); spearhead strategic client interactions and formal cross-functional account reviews that translate insights into actionable decisions, analyze churn causes, and implement preventative measures.

• Supervise and enhance integrated planning across various accounts to ensure consistency, strategic alignment, and alignment with business and portfolio objectives; standardize planning frameworks (audience strategy, channel mix, investment scenarios, pacing) and engage Strategic Planning for cross-brand/multi-market, long-lead inventory, or complex governance requirements.

• Evaluate, strengthen, and rigorously assess Director-level plans - refine investment levels, channel roles, forecasting assumptions, and trade-offs - and collaborate closely with Analytics/Econometrics, Channel teams, and Creative to ensure feasibility and alignment in measurement.

• Lead or co-present senior-level planning presentations and significant pitches with Biz Dev and your VP, crafting the narrative, solution, and value proposition to be clear, defensible, and in line with leadership expectations.

• Advocate for the Bliss Point App Suite and a product-focused operating model; establish standards for portfolio adoption, quality, and usage linked to retention, cross-selling, and efficiency.

• Manage the feedback mechanism with Product: consolidate client requirements, prioritize systemic challenges, champion automation/operating model enhancements that free up capacity for higher-value work, and influence the roadmap alongside your VP and Product leaders.

• Mentor leaders to utilize App Suite insights in executive discussions; institutionalize narrative quality (what, so what, now what) across teams.

• Challenge and refine measurement methodologies (e.g., MMM, incrementality, attribution) for your clients; secure executive alignment on investment propositions, risk/return profiles, and clear success metrics.

• Make analytics and planning accessible and repeatable across accounts: establish consistent goals by objective, a shared rhythm for readouts, and straightforward documentation of assumptions, risks, and decisions to ensure insights lead to actionable outcomes.

• Oversee urgent data and measurement escalations; guarantee robust QA governance; collaborate with Analytics/Econometrics leadership to advance methodologies and enhance leadership capabilities.

• Maintain expert-level knowledge of pertinent commerce media platforms, proactively educating clients and internal colleagues on updates and advantages.

• Apply expert-level, measurement-guided strategies across channels (including owned/earned), orchestrating interdependencies to optimize the overall mix; merge strategy, product, and measurement into a cohesive, accessible narrative.

• Demonstrate innovative thought leadership within your vertical/channel and the broader commerce media landscape, propelling agency best practices and contributing insights both internally and externally.

• Lead client education initiatives to enhance measurement, product, and channel literacy; establish portfolio-wide best practices that leaders can implement.

• Utilize inventory/economic models across channels to inform executive trade-offs (e.g., scale vs. efficiency) and prioritize strategic investments.

• Actively assess and diagnose omnichannel improvement opportunities.

• Promote meritocracy and accountability; cultivate a high-trust leadership culture that thrives amid ambiguity and change.

• Shape cross-sell and portfolio growth strategies; lead strategic initiatives; sponsor transformational projects (e.g., transition to new measurement frameworks, operating model shifts) that enhance client and business outcomes.

• Forge lasting partnerships with Product, Analytics, Finance, and I&G to eliminate systemic friction and accelerate impact; collaborate with centralized Ops/Finance to ensure delivery quality, pricing/SOW precision, staffing/capacity alignment, and forecast reliability.

• Develop and expand a robust leadership pipeline; ensure succession readiness and ongoing engagement.

• Hold senior leaders accountable for performance, values, and strategic talent development; lead complex change while maintaining clarity amid ambiguity.

• Cultivate and reinforce a leadership culture that values trust, clarity, and ownership; represent the talent strategy in senior forums and influence organization-wide leadership practices.

• Instill a product-led mindset within teams; hold leaders accountable for implementation, stewardship, and adoption.

⛳️ Requirements

• 12+ years of experience leading multi-million-dollar client engagements in performance marketing; proven track record of driving growth and efficiency at an enterprise level.

• 6+ years of leadership experience (managing managers and individual contributors): responsible for hiring, coaching, performance management, and succession planning.

• Expertise in executive relationship management and change management; exceptional communication and expectation-setting abilities; skilled in navigating complex alignments.

• Proficient in cross-channel literacy (Search, Social, Display/TV & Audio, Commerce/Retail Media, Lifecycle/CRM, Creative) with strong measurement knowledge (forecasting, KPI trees, MMM/incrementality understanding).

• Familiarity with Bliss Point or similar custom reporting platforms: able to translate MMM/Incrementality/Forecasting/Brand/Creative Insights into investment and testing decisions; collaborate effectively with Product/Analytics.

• Financial fluency through collaboration: capable of reading/interpreting margin/utilization, pricing structures, staffing/capacity signals, and forecasts; holds Ops/Finance accountable for excellence (without executing those tasks).

• Education/certifications: BA/BS required; advanced degree preferred or equivalent experience; public speaking/thought leadership experience is a plus.

🏝️ Benefits

• Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it.

• Additionally, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.

• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts.

• Retirement: Match up to 4% of your contributions at 100%.

• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity.

• Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners receive 12 weeks) after the birth or adoption of a child.

• Learning and Development: On-demand learning, mentorship programs, leadership and management development resources.