Group Air Advisor

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Deliver travel services for participants of meetings and incentives, which includes organizing domestic and international air, rail, ground transportation, hotels, and other travel arrangements as needed.

• Employ effective communication skills and teamwork to provide exceptional service and ensure high customer satisfaction, while also building strong collaborative partnerships with clients and vendors.

• Interact with customers through verbal and written correspondence regarding their meeting or incentive travel, paying close attention to the specific policies and parameters of each program.

• Coordinate all travel-related services, including but not limited to, bookings for air, rail, car, car service, hotel accommodations, seat assignments, and any other requests from the client.

• Possess knowledge of international travel, encompassing fares and pricing, available resources, and travel documentation requirements.

• Serve in a consultative role with customers, adhering to the organization's guidelines.

• Assist customers with various requirements, such as changes in travel plans, split payments, and special requests, including necessary problem-solving.

• Conduct quality control checks on each reservation before submitting them to the relevant ticketing or quality control queue.

• Quickly assess information, anticipate potential issues and outcomes, and make effective decisions while being able to draw clear conclusions.

• Elevate issues to leadership for guidance when necessary.

• Review incoming correspondence and materials as needed; prioritize, summarize, and respond promptly.

• Ensure that all reservations are maintained in a completed state, regardless of whether authorization to issue tickets was received at the time of the call.

• Oversee assigned queues and tasks throughout the workday to confirm that reservations and tasks are accurate and complete.

• Ensure that all tasks within their team are completed or reassigned by the end of the shift.

• Work autonomously and with the leadership team when required to make effective decisions, including resolving customer service challenges.

• Collect payments from customers for travel services in accordance with the Client's Travel or Meeting Policy and the Travel and Transport Policy and Procedures.

• Stay informed by reading daily briefings and industry announcements to keep up with industry developments.

• Engage in training opportunities to enhance and expand travel knowledge and customer service skills.

• Maintain a thorough understanding of GDS and any other products utilized for the specific accounts being managed.

⛳️ Requirements

• A High School Diploma or equivalent is mandatory.

• Strong interpersonal skills and the ability to work effectively with individuals at all levels.

• Demonstrates professionalism and the skills necessary to maintain a positive image.

• High level of accuracy and attention to detail.

• Ability to keep confidential any information, observations, or viewpoints related to business matters.

• High motivation with a strong sense of responsibility, accountability, and responsiveness.

• Proficient in technology and PC literacy.

• Skilled in GDS.

• Strong capabilities in prioritizing and multitasking.

• Knowledge of geography.

• Ability to read and interpret documents effectively.

• Strong communication and customer service skills.

• Ability to perform basic mathematical operations including addition, subtraction, multiplication, and division using whole numbers, common fractions, and decimals.

• Ability to apply common sense understanding to follow instructions provided in written, oral, or diagram form.

• Ability to handle problems involving several concrete variables in standard situations.

🏝️ Benefits

• Company Paid Basic Life & AD&D Insurance

• Company Paid Short-Term Disability

• Voluntary Long-Term Disability Insurance

• Robust Wellness Program with incentives available to help reduce your medical insurance premiums.

• Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage

• Three medical plan options including a High Deductible Health Plan, HMO plan (available in select states), and a Co-Pay medical plan.

• Health Savings Account (HSA) with company core contribution and matching on a per pay period basis if enrolled in the HDHP medical plan.

• Flexible Spending Accounts

• Dependent Care Savings Account.

• Dental Insurance Plan

• Vision Insurance Plan

• 9 Company Paid Holidays including the day after Thanksgiving.

• Generous paid time off policies for vacation and sick days

• Employee Assistance Plan with access to Talk Space Therapy

• Family Medical Leave

• Paid Parental Leave (4 weeks)

• Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to allow time for recovery, bonding with the baby, and enjoying family time.

• Bereavement Leave

• 401(k) Retirement Plan with a generous match per pay period

• Student Loan Payment Match