Government Success Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee a portfolio of more than 45 clients across North America, focusing on onboarding, growth in adoption, retention, and upselling.

• Cultivate strong relationships with clients to enhance intimacy.

• Collaborate closely with a junior Government Success Manager to identify synergies and enhance the approach for North American clients.

• Serve as a thought leader in public participation for civil servants through in-person workshops, training sessions, remote video calls, and the creation of content such as guides and articles.

• Partner with the North American Director and Head of Marketing to develop and refine go-to-market strategies.

• Broaden the client base by offering expert insights, presenting at webinars, and assisting the sales team.

⛳️ Requirements

• A minimum of 5 years of relevant experience showcasing project and change management skills in a client-facing or partner role.

• At least 5 years of experience within the public sector.

• An existing network in the public sector is advantageous.

• Outstanding communication skills in English.

• Capability to lead client group sessions and foster one-on-one relationships with community engagement professionals and senior management.

• Highly organized, with the ability to establish structure and processes in uncertain environments.

• A results-oriented mindset with a preference for speed and decisive action.

• A willingness to learn, along with talent and enthusiasm; candidates are not required to fulfill every listed criterion.

🏝️ Benefits

• The chance to create significant social impact by assisting local governments in engaging their communities.

• A pivotal role in our transition from start-up to scale-up, specifically in the expansion within North America.

• A healthy, collaborative work environment that promotes autonomy and ownership.

• A diverse, international team driven by a shared mission.

• Regular team-building events.

• Inspiring lunch sessions.

• Quarterly town hall meetings.

• Annual global retreats.

• A competitive salary and benefits package.

• An annual training budget.

• A collective bonus scheme.

• Unlimited access to mental health support through OpenUp.

• Full flexibility for remote work.