Google Cloud Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Stay informed about advancements in Google CES, generative AI, and NLP trends to recommend and incorporate new capabilities.

• Play a key role in developing innovative solutions and accelerators on the Google CES platform.

• Ensure excellence in delivery and scalability of solutions by utilizing best practices and established technical strategies.

• Foster a culture of innovation and continuous improvement within the team.

• Oversee the architecture and development of Google Cloud environments specifically tailored for Gemini Enterprise Customer Experience (GECX) deployments.

• Design and implement secure integrations between GECX, Google Cloud AI services, and external platforms.

• Configure identity and access management (IAM) and secure service accounts to guarantee governed access to GECX components.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field; an advanced degree is a plus.

• Over 5 years of experience in technology consulting, digital transformation, or customer experience, with a specialization in AI/ML solutions.

• Preferred: Active Google Cloud Professional Certifications such as Professional Cloud Architect, Professional Machine Learning Engineer, or Professional Data Engineer.

• Practical experience with Google Customer Engagement Services (previously CCAI).

• Proven track record of delivering AI/ML-driven customer engagement or contact center solutions.

• Strong grasp of customer experience design, contact center operations, and essential CX metrics.

• Excellent communication and presentation skills for both executive and technical audiences.

🏝️ Benefits

• Offers Bonus

• 15% Annual Performance Bonus