Global Technical Support – France

This is a fully remote position, open to applicants in France.

📋 Description

• Work in conjunction with country managers to offer technical support and enhance quality metrics.

• Ensure that service levels meet customer expectations.

• Support compliance with process requirements to mitigate risks and boost operational efficiency.

• Evaluate key metrics, including revisit and repeat-dispatch rates.

• Spearhead initiatives aimed at continuous improvement.

• Partner with Learning teams on both new and existing training programs.

• Create training materials in the local language.

• Train vendor technicians, service desks, and technicians on customer equipment.

• Guide junior members of the support team through mentorship.

• Manage customer escalations and assist the COL in their resolution.

• Delegate tasks and projects to senior engineers and technicians.

• Provide technical support to field technicians.

• Facilitate software deployments and impart technical knowledge.

• Assist with service delivery from third-party providers and offer them technical support.

• Deploy customer software images to engineers.

• Deliver on-site support for complex failures.

• Aid the COL during customer meetings regarding technical issues.

• Collaborate with Technical Services (TS) facilities on staging and documentation.

• Assist new customers with their technical needs and logistics.

⛳️ Requirements

• A qualification in a relevant field, such as Information Technology or Engineering.

• Demonstrated experience in technical support or similar positions.

• Excellent communication and leadership abilities.

• Capability to work effectively as part of diverse teams.

• Familiarity with NCR Voyix POS and SCO systems.

• Knowledge of third-party POS and SCO systems is a plus.

• A valid driving license in your jurisdiction is required.

• Consent to periodic, controlled reviews of telematics (GPS) data for driving-behavior risk analysis when operating a company-provided vehicle, where applicable.

🏝️ Benefits

• Company-provided vehicle, where applicable.

• Periodic, controlled review of telematics (GPS) data for driving-behavior risk analysis when operating a company-provided vehicle.