This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose platform-related challenges, concentrating on pinpointing and resolving system bottlenecks.

• Offer solutions and alternative strategies.

• Engage with customers to negotiate optimal methods for addressing issues.

• Utilize logging and troubleshooting tools to detect performance bottlenecks.

• Conduct root-cause analysis.

• Collaborate with internal teams to facilitate ongoing product enhancements.

• Engage with customers and colleagues from diverse countries, backgrounds, and cultures.

⛳️ Requirements

• Intermediate expertise in troubleshooting performance issues related to Application Servers (IIS).

• Capability to effectively communicate recommendations for enhancements.

• Intermediate knowledge of databases and query optimization using SQL Server and Oracle.

• Fundamental understanding of TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, and SSH.

• A degree in Engineering or a related technology field (BSc or MSc), or 4 years of relevant work experience in place of a degree.

• Ability to break down complex problems into manageable components with minimal predefined solutions.

• Proficiency in English; bilingual skills are an advantage.

• Willingness to work the 8am–5pm PST shift.

• Familiarity with .NET web applications, C#, ASP.NET, Java, JavaScript, React, CSS, HTML, REST/SOAP web services, XML, XSD, Objective-C, iOS Apps, or Android Studio will be considered a plus.

🏝️ Benefits

• Professional Development Fund.

• Internal Mobility Program.

• Structured professional development initiatives.

• Genuine growth opportunities and pathways for vertical or lateral career advancement.

• Collaboration with accessible mentors and a diverse global talent pool.

• An inclusive culture.

• Commitment to equal opportunity employment.

Transaction Coordinator