Global Logistics Team Lead

This is a fully remote position, open to applicants in California.

📋 Description

• Spearhead the creation of cost-effective, competitive shipping solutions that prioritize customer experience while balancing cost and operational efficiency.

• Take ownership of and enhance the end-to-end delivery experience, focusing on estimated delivery promises, shipment visibility, predictive modeling for delays and notifications, and logistics-related experiences.

• Develop, refine, and monitor vendor performance metrics as well as internal US-specific KPIs.

• Provide guidance and constructive feedback to the Global Logistics team to promote execution excellence and consistent improvements in the delivery experience.

• Lead US delivery projects, risk mitigation strategies, and deliverable management.

• Mentor junior team members to ensure a uniform understanding of processes, systems, compliance requirements, and more.

• Act as a subject matter expert, showcasing extensive knowledge of market dynamics, cultural considerations, logistics regulations and policies, clearance procedures, and carrier capabilities.

• Cultivate and maintain robust relationships with vendors to address delivery-related challenges and pinpoint opportunities for collaborative projects/initiatives that foster mutual growth.

• Innovate and develop new, forward-thinking delivery programs/products within the assigned shipping lane(s).

• Establish new processes and continually enhance existing ones for the designated lanes and carriers.

• Conduct research, collect, and analyze data for assigned lanes and projects, converting insights into actionable recommendations.

• Actively seek and define new opportunities to enhance customer service and business processes.

• Maintain and audit TMS vendor rates and routings, lead times, pick-up times, VAT, tracking mapping, and shipping content.

• Proactively delve into underlying issues to identify root causes and implement long-term, systemic solutions that enhance delivery reliability and efficiency.

• Pursue improvements in processes between the Global Logistics team and both internal and external partners.

• Conduct audits, adhere to internal compliance processes, review logistics operations, and assist with the contract process alongside the Leadership team when necessary.

• Perform site visits at carrier facilities and attend team meetings in person when required.

• Provide support for designated projects as needed.

⛳️ Requirements

• Typically requires a minimum of 7+ years of experience in a logistics setting, with extensive knowledge of transportation economics and supply chain dynamics.

• A Bachelor's degree in business, logistics, or a related field is required, or equivalent work experience.

• Proven experience in enhancing delivery networks for direct-to-consumer shipping solutions to optimize transportation costs, speed, and customer satisfaction.

• Familiarity with the e-Commerce environment and a deep understanding of the Direct-to-Consumer (D2C) landscape.

• A track record of successful negotiations with complex carriers, including contract reviews.

• Utilizes sound judgment and experience to plan and execute effectively, balancing the trade-offs between cost, speed, and customer experience.

• Ability to collaborate with cross-functional stakeholders to design and implement new analytical models and tools that enable data-driven decisions, optimizing costs, service, and delivery experiences.

• Strong project management skills, including the ability to manage complex project goals and provide timely updates.

• Capability to coordinate and guide the work of a geographically dispersed team across different time zones while fostering a positive team environment.

• Proficient in analyzing and evaluating complex information to identify optimal solutions.

• Solid vendor management experience to ensure success for the end consumer.

• Experience in training and developing team members.

• Highly skilled in all Microsoft Office applications, including Google Docs, Word, PowerPoint, Excel, etc.

🏝️ Benefits

• Employees (and their families) who meet the eligibility criteria outlined in applicable plan documents can participate in our medical, dental, vision, and basic life insurance programs.

• Employees will also qualify for Time Off and Paid Sick Leave in accordance with the company’s policies.

• Employees will enjoy paid holidays throughout the year.

• The hired applicant may be awarded Restricted Stock Units and may receive annual bonuses based on eligibility and performance criteria defined in the respective plan documents and policies.