Global Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Taking charge of the worldwide post-sale customer experience (onboarding → adoption → retention)

• Facilitating QBRs / EBRs with high-level stakeholders

• Creating and implementing outcome-focused Success Plans

• Promoting adoption and aligning with quantifiable KPIs

• Keeping track of customer health and addressing potential risks

• Collaborating with Sales, Services, Support, and Product teams

• Elevating customer insights into product and roadmap conversations

⛳️ Requirements

• 5–10 years of experience in Customer Success, Consulting, or Strategic Account Management within B2B SaaS

• Proven track record of managing enterprise/global accounts

• Established experience in leading QBRs / EBRs with executive-level individuals

• Demonstrated capability to drive cross-functional collaboration without direct authority

• Familiarity with CRM/CS tools such as Salesforce and Gainsight

• Experience engaging with customers in the printing, packaging, or label sectors; knowledge of packaging and print production workflows is highly desired

🏝️ Benefits

• Health, dental, vision, and 401(k) with matching contributions starting on Day 1!

• Flexible working hours in a US Remote setting, allowing you to collaborate globally while managing your schedule with independence and balance

• Comprehensive health benefits designed to support you and your family

• A strategic, high-impact position where you work with global enterprise customers, influencing genuine business outcomes rather than just managing accounts

• Professional onboarding and ongoing learning opportunities

• A highly collaborative, global team environment

• Clear pathways for career growth and development