Global Client Support Specialist

This is a fully remote position, open to applicants in Spain.

📋 Description

• Configuring hotels on Bookassist’s platforms and providing training to hotel staff on the use of these systems.

• Responding to general support inquiries from our hotel clients via phone and email.

• Offering assistance to hotels utilizing the Bookassist Booking Platform, CMS, GDS, and other tools.

• Conducting research and analysis within internal data systems to aid in problem resolution.

• Diagnosing technical and operational issues, guiding customers through step-by-step solutions.

• Utilizing CRM and ticketing software to manage support cases, feature requests, and documentation.

• Setting up new promotions, packages, and miscellaneous tasks in the Bookassist reservation system and CMS.

• Collaborating with sales and account management teams to ensure optimal technical setups are implemented for clients.

⛳️ Requirements

• Strong communication skills.

• Proficiency in written and spoken English, Spanish, and Italian.

• At least 1 year of experience in a relevant hotel-based or customer-facing role (e.g., reception, revenue, reservations, e-commerce, or marketing department at a hotel).

• Relevant third-level degree.

• Excellent computer skills.

🏝️ Benefits

• Competitive salary based on experience.

• Full-time, permanent employment contract.

• Remote working opportunities with access to coworking spaces.

• A professional, open, and collaborative work atmosphere.

• A strong culture of trust and autonomy that provides a clear pathway to leadership and a chance to acquire a diverse range of hands-on experience by managing a complete product portfolio.

• An environment that fosters intellectual curiosity, experimentation, and professional development.