Global Channel Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Azul Channel Team on a daily basis in collaboration with the VP of Global Channel Sales.

• Take ownership of the Channel Partner Program.

• Oversee partner rebates, referral fees, and Market Development Funds programs, including tracking and processing payments.

• Coordinate Azul resources to enhance partner engagement.

• Manage the Partner Relationship Management platform, partner portal, and vendor relationships.

• Administer partner data in Salesforce.com, which includes deal registration processes and channel reporting/dashboards.

• Provide weekly, monthly, and quarterly reports on partner sales and ecosystem performance.

• Oversee partner onboarding and compliance processes.

• Develop and maintain partner training materials and manage certification data as well as compliance reporting.

• Administer the partner-facing content platform, which includes deal registration guides, price books, program terms, and communications.

• Manage partner contracts with an e-signature/contract lifecycle tool.

• Handle the partner support ticketing queue, ensuring triage and resolution of partner issues.

• Assist with Alliance/Marketplace operations, such as maintaining AWS and GCP listings and facilitating cross-team syncs.

• Collaborate with Channel Sales leadership, Finance, Marketing, and Legal to enhance the Partner Program, ensure compliance, and design incentive/rebate programs.

⛳️ Requirements

• A minimum of 5 years in Sales Operations, Channel Operations, or Channel Management.

• Proven experience supporting multiple organizational levels and partner/distribution channels.

• Background in managing partner programs.

• Experience administering a PRM/partner portal platform (e.g., Impartner), Salesforce.com, and a contract/e-signature tool (e.g., DocuSign).

• Familiarity with partner enablement or sales content platforms (e.g., Highspot).

• Ideally, experience with BI/reporting tools (e.g., Qlik) and commission/incentive platforms (e.g., CaptivateIQ).

• Excellent written and verbal communication abilities.

• Highly organized, detail-oriented, and process-focused.

• Self-motivated individual capable of leading channel initiatives and collaborating effectively in a team setting.

• Ability to manage multiple tasks while exercising sound judgment in resolving complex issues.

• Capability to coordinate cross-department resources to implement intricate sales strategies and stimulate partner growth.

• Employment eligibility verification is mandatory for newly hired US employees.

• Reference and background checks are required.

• An undergraduate degree is preferred, although not mandatory.

🏝️ Benefits

• Comprehensive compensation and healthcare packages.

• Referral Program.

• Work-life balance.

• Remote-first work environment.

• Paid time off.

• Company shutdown periods.

• Holiday benefits.

• Medical and dental coverage.

• 401(k) retirement plan.

• A wide array of paid time off options.

• Eligibility for annual variable pay.

• Opportunity to work with top experts globally contributing to the Java ecosystem.