Global Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage a portfolio of global enterprise accounts, fully accountable for net revenue retention (NRR) and expansion objectives.

• Function as the primary executive relationship owner after the sale, cultivating deep, multi-faceted relationships throughout IT, platform engineering, and the C-suite.

• Create and implement account strategies that align customer business goals with Upbound's platform capabilities, pinpointing expansion opportunities across teams, business units, workloads, and regions.

• Lead commercial negotiations for renewals and upsells, collaborating with Legal, Finance, and Customer Success as necessary.

• Foster platform adoption and utilization by working alongside Solutions Engineering, Solutions Architecture, and Customer Success to guarantee customers are achieving measurable value.

• Serve as the customer’s advocate internally by presenting product feedback, escalating issues, and influencing roadmap prioritization for your accounts.

• Proactively identify and manage risks, maintaining precise forecasting and health scoring for your portfolio.

• Represent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and during on-site visits as required.

• Collaborate with the Account Executive team to ensure smooth transitions and a coordinated go-to-market strategy within designated accounts.

⛳️ Requirements

• At least 8 years of relevant experience with a demonstrated history of managing and expanding global enterprise accounts, consistently achieving or surpassing growth, NRR, and expansion targets.

• Proven experience in managing complex, multi-stakeholder relationships within Fortune 500 or G2K companies, including engagement with VP and C-level executives.

• A strong background in cloud, infrastructure, platform, or developer tooling: you comprehend the technical landscape and can engage credibly with engineers and architects.

• Proven ability to develop account plans that connect customer outcomes to product value and commercial growth.

• Strong commercial acumen: you are comfortable leading renewal and expansion negotiations and navigating intricate enterprise procurement processes.

• Familiarity with value-based selling frameworks and MEDDPICC qualification, applied to post-sale account management and growth.

• Exceptional communication skills: both written and verbal, and in executive presentation environments.

• Strong program management and organizational skills, facilitating recurring interactions and touchpoints with customers.

• A customer-centric mindset balanced with sound business instincts; you understand when to advocate for the customer and when to maintain commercial firmness.

• Ability to operate effectively in a fast-paced, early-stage environment where the playbook is still being developed.

🏝️ Benefits

• N/A