Global Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage a portfolio of global enterprise accounts with complete responsibility for net revenue retention (NRR) and expansion goals.

• Act as the main executive relationship owner after the sale, fostering deep, multi-layered connections across IT, platform engineering, and the C-suite.

• Create and implement account strategies that align customer business goals with Upbound's platform capabilities, pinpointing expansion opportunities across teams, business units, workloads, and regions.

• Lead commercial negotiations for renewals and upsells, collaborating with Legal, Finance, and Customer Success as necessary.

• Promote platform adoption and usage by working with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers are achieving measurable value.

• Serve as the customer's advocate within the organization, providing product feedback, escalating issues, and influencing roadmap priorities on behalf of your accounts.

• Proactively identify and manage risks, maintaining precise forecasting and health scoring for your portfolio.

• Represent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on-site visits as required.

• Work in conjunction with the Account Executive team to ensure smooth transitions and a coordinated go-to-market strategy within named accounts.

⛳️ Requirements

• At least 8 years of relevant experience with a demonstrated history of managing and expanding global enterprise accounts, consistently meeting or surpassing growth, NRR, and expansion targets.

• Experience in handling complex, multi-stakeholder relationships at Fortune 500 or G2K companies, including engagement with VP and C-level executives.

• A background in cloud, infrastructure, platform, or developer tooling: you have a solid grasp of the technical landscape and can engage credibly with engineers and architects.

• Proven ability to develop account plans that connect customer outcomes to product value and commercial growth.

• Strong commercial acumen: you are adept at leading renewal and expansion negotiations while navigating intricate enterprise procurement cycles.

• Familiarity with value-based selling frameworks and MEDDPICC qualification, applied to post-sale account management and expansion.

• Excellent communication abilities: written, verbal, and in executive presentation contexts.

• Strong program management and organizational skills, ensuring ongoing engagement and touchpoints with the customer.

• A customer-first mindset balanced with sound business instincts; you recognize when to advocate for the customer and when to uphold commercial interests.

• Comfort operating in a fast-paced, early-stage environment where procedures are still being established.

🏝️ Benefits

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