Global Account Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage a portfolio of global enterprise accounts with full responsibility for net revenue retention (NRR) and expansion goals.

• Act as the main executive contact after the sale, establishing strong, multi-faceted relationships across IT, platform engineering, and the C-suite.

• Create and implement account strategies that align customer business objectives with Upbound's platform capabilities, pinpointing expansion opportunities across teams, business units, workloads, and regions.

• Lead negotiations for renewals and upsells, collaborating with Legal, Finance, and Customer Success as necessary.

• Foster platform adoption and usage by working with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers achieve measurable value.

• Serve as the customer's internal advocate, providing product feedback, escalating issues, and influencing roadmap priorities on behalf of your accounts.

• Proactively identify and manage risks, maintaining accurate forecasting and health assessments for your portfolio.

• Represent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on-site visits as required.

• Work together with the Account Executive team to ensure smooth transitions and a coordinated go-to-market strategy within named accounts.

⛳️ Requirements

• At least 8 years of relevant experience with a successful history of managing and growing global enterprise accounts, consistently meeting or surpassing growth, NRR, and expansion objectives.

• Proven experience in managing complex, multi-stakeholder relationships at Fortune 500 or G2K companies, including engagement with VP and C-level executives.

• A background in cloud, infrastructure, platform, or developer tooling, enabling you to discuss the technical landscape credibly with engineers and architects.

• Demonstrated ability to formulate account strategies that connect customer outcomes to product value and commercial success.

• Strong commercial insight: comfortable leading renewal and expansion negotiations and navigating intricate enterprise procurement processes.

• Familiarity with value-based selling frameworks and MEDDPICC qualification, particularly in post-sale account management and expansion.

• Exceptional communication skills: written, verbal, and in executive presentation contexts.

• Strong organizational and program management skills, facilitating regular cadences and interactions with customers.

• A customer-centric mindset balanced with sound business instincts; adept at knowing when to advocate for the customer and when to maintain commercial principles.

• Ability to thrive in a dynamic, early-stage environment where processes are still being established.

🏝️ Benefits

• No specified benefits listed.