Global Account Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Manage a portfolio of global enterprise accounts with complete responsibility for net revenue retention (NRR) and expansion objectives.

• Act as the main executive relationship owner after the sale, fostering deep, multi-threaded connections across IT, platform engineering, and the C-suite.

• Create and implement account plans that align customer business goals with Upbound's platform capabilities, pinpointing expansion opportunities across various teams, business units, workloads, and regions.

• Lead commercial negotiations for renewals and upsells, collaborating with Legal, Finance, and Customer Success as necessary.

• Promote platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers achieve measurable value.

• Serve as the customer's advocate within the company, gathering product feedback, escalating concerns, and influencing roadmap priorities on behalf of your accounts.

• Proactively identify and manage risks, ensuring precise forecasting and health scoring for your portfolio.

• Represent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry events, and on-site visits as required.

• Work closely with the Account Executive team to guarantee smooth transitions and a coordinated go-to-market strategy within designated accounts.

⛳️ Requirements

• A minimum of 8 years of relevant experience with a successful history of managing and growing global enterprise accounts, consistently meeting or surpassing growth, NRR, and expansion goals.

• Proven experience in managing complex, multi-stakeholder relationships at Fortune 500 or G2K organizations, including VP and C-level interactions.

• A solid background in cloud, infrastructure, platform, or developer tooling: you possess an understanding of the technical landscape and can engage credibly with engineers and architects.

• Demonstrated capability to formulate account plans that connect customer outcomes to product value and commercial growth.

• Strong commercial insight: you are adept at leading renewal and expansion negotiations and navigating intricate enterprise procurement processes.

• Familiarity with value-based selling frameworks and MEDDPICC qualification, applied to post-sale account management and expansion.

• Exceptional communication skills: both written and verbal, as well as in executive presentation contexts.

• Strong program management and organizational skills, facilitating recurring interactions and touch-points with the customer.

• A customer-centric mindset balanced with sound business instincts; you know when to advocate for the customer and when to maintain commercial firmness.

• Comfortable working in a dynamic, early-stage environment where processes are still being developed.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work schedules.

• Professional development and training opportunities.

• Collaborative and innovative work environment.