Global Account Director – Supply Chain Solutions

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Oversee and manage Kinaxis' relationships with essential global stakeholders.

• Create and execute governance frameworks for global enterprise accounts.

• Lead cross-functional teams at Kinaxis, including Product Management, Customer Success, Support, Professional Services, and integration partners.

• Collaborate with Sales and Renewals to develop joint account strategies, identify expansion opportunities, and drive growth through SQL generation and conversion.

• Promote adoption, retention readiness, and expansion triggers to impact Net Revenue Retention positively.

• Monitor and manage licenses, users, and scenarios to boost account value and growth.

• Act as the primary liaison to customer executive leadership.

• Influence and negotiate alignment of roadmaps with customers.

• Advocate for change management and initiatives for solution adoption.

• Define and monitor customer-specific KPIs and metrics related to business impact.

• Handle escalations and coordinate rapid-response strategies to maintain customer trust and satisfaction.

⛳️ Requirements

• A Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field.

• An MBA or advanced degree is preferred.

• Over 10 years of experience managing Forbes Top 100 and global accounts.

• A proven history of leading impactful, strategic client relationships and driving business transformation.

• Outstanding leadership, communication, and collaboration abilities.

• Capacity to influence executive stakeholders and foster agreement across cross-functional teams.

• Proven success in working with cross-functional teams and orchestrating multi-regional enterprise strategies that deliver retention and growth.

• Extensive knowledge in Supply Chain Management, including processes, systems, and industry best practices.

• Ability to identify and qualify expansion opportunities, influence portfolio NRR and SQL generation, and collaborate with Sales and Renewals.

• Experience in working with SaaS solutions.

• Significant experience with Salesforce (SFDC) and Gainsight.

• Project Management Professional (PMP) Certification is considered a plus.

• Willingness to travel up to 20% to global client locations, subsidiaries, and industry events.

🏝️ Benefits

• Flexible vacation and Kinaxis Days (company-wide days off).

• Flexible work arrangements.

• Programs focused on physical and mental well-being.

• Regularly scheduled virtual fitness classes.

• Mentorship programs, training, and opportunities for career development.

• Recognition programs and referral rewards.

• Hackathons.

• Accessibility accommodations available upon request.