GIS Integration Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer implementation projects from initiation through to go-live and subsequent support.

• Conduct workshops with customers to gather insights on business requirements, technical specifications, data flows, system environments, testing criteria, and go-live benchmarks.

• Assist customers in making implementation choices, outlining project next steps, identifying risks, dependencies, and action items.

• Set up Geonexus software in accordance with approved customer specifications and implementation strategies.

• Facilitate integrations between Esri ArcGIS and enterprise systems such as Maximo, SAP, Oracle Utilities, HxGN, CIS, OMS, ADMS, and other related operational platforms.

• Collaborate with customer GIS, IT, and business teams to confirm data mappings, synchronization policies, permissions, operational readiness, and testing plans.

• Assist customers during testing phases, resolve issues, conduct administrator and user training, and support go-live and adoption initiatives.

• Coordinate activities among customers, internal team members, partners, Product Management, Engineering, and Support teams.

• Offer guidance to Platform Enablement Specialists involved in implementation tasks.

• Record requirements, decisions, configuration specifics, issue logs, meeting minutes, risks, and lessons learned.

• Recognize recurring issues or implementation trends that can enhance our playbooks, documentation, training programs, and overall customer experience.

⛳️ Requirements

• A minimum of 5 years of experience in enterprise software implementation, GIS, system integration, technical enablement, technical support, or a similar customer-facing technology role.

• Proven experience in facilitating customer workshops, discovery sessions, implementation meetings, or technical workstreams.

• Demonstrated ability to guide customers through the entire implementation lifecycle, from discovery and configuration to testing, training, and go-live.

• Familiarity with Esri ArcGIS Enterprise, ArcGIS Pro, geodatabases, feature services, web services, or related GIS concepts.

• Knowledge of system integration principles including data mapping, synchronization logic, relational databases, APIs, authentication, permissions, and environmental connectivity.

• Practical experience with SQL, including the capability to write and troubleshoot queries.

• Proficient in diagnosing common configuration, connectivity, permission, authentication, data, and performance challenges.

• Excellent written and verbal communication abilities.

• Strong organizational skills and the capacity to handle multiple customer engagements simultaneously.

• Competent in documenting requirements, decisions, issues, resolutions, and implementation progress clearly.

• A customer-oriented mindset with robust problem-solving skills and meticulous attention to detail.

• Must be eligible to work in the United States without requiring visa sponsorship.

🏝️ Benefits

• Annual bonus linked to team and company performance.

• Comprehensive medical, dental, and vision coverage.

• 401(k) plan with a 3 percent company contribution.

• Unlimited paid time off and paid holidays.

• Remote-friendly work environment, with occasional travel typically under 25 percent for customer go-lives, workshops, and industry events.