Gestor de Incidentes

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Manage incidents within a technical support environment

• Coordinate and communicate effectively with various stakeholders

• Apply strategic and tactical thinking to incident management

⛳️ Requirements

• Experience in technical support environments

• A minimum of 1-2 years of experience

• Proven knowledge and practice in Change Management or Release Management – This is a PLUS

• ITIL certification – desirable but not mandatory

• Strong communication skills with multiple stakeholders

• Strategic and tactical thinking abilities

• High motivation for personal growth

🏝️ Benefits

• Professional growth opportunities

• Remote work options

• Training programs

• Corporate health plan

• Commercial and educational discounts and agreements

• Previplan

• Competitive salary

• Legal benefits