German Speaking Support Specialist

This is a fully remote position, open to applicants in Bulgaria, +5 more countries.

📋 Description

• Provide omnichannel assistance to clients who speak German.

• Address intricate customer inquiries through phone, email, and live chat during night shifts.

• Accurately record all customer interactions in the company CRM system.

• Work collaboratively with cross-functional teams to escalate urgent technical issues.

• Offer insights for enhancing service quality.

• Maintain a professional, empathetic, and solution-focused tone in communications conducted in German.

• Meet daily and monthly performance objectives.

• Engage in continuous training on product updates and internal support protocols.

⛳️ Requirements

• Native or fluent proficiency in German (both spoken and written) is essential.

• A valid EU passport is required.

• Prior experience in customer support services or a busy call center environment is highly preferred.

• Capability to work a night shift schedule and independently with a keen attention to detail.

• Exceptional problem-solving abilities.

• Strong capacity to learn new software tools.

• Cultural adaptability to successfully integrate into Sofia.

🏝️ Benefits

• Competitive monthly salary with appealing night shift bonuses.

• Comprehensive training fully funded by the company.

• Extensive health insurance coverage.

• Fully funded relocation package, including airfare, transfers, and initial hotel accommodations.

• Monthly performance bonuses tied to individual objectives.

• Opportunities for professional development.

• Team-building activities and social benefits.

• Affordable cost of living in Bulgaria.