German-Speaking Payment Solutions Agent

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage incoming customer inquiries through phone and email in German.

• Offer Tier 1 customer support regarding invoice inquiries and payment clarifications.

• Update and maintain customer information in internal systems.

• Follow up on payment or account-related matters and escalate complex issues as necessary.

⛳️ Requirements

• Proficiency in German at C1 level or above.

• Proficiency in English at B2 level (essential for training and internal communication).

• A background or interest in finance, payments, or economics is advantageous.

🏝️ Benefits

• Performance bonus: Up to 10% of gross salary, contingent on achieving targets.

• Paid training: 25 working days provided.

• Relocation support (if applicable).